JUMP – by Uber Reviews

If only it worked!

Riseson

Ready for a ride around Paris with my daughter while on vacation and we downloaded the apps to our phones put in our cc info (had to use different cards since the app doesn’t allow one card on two accounts) and scanned in the bikes qr codes only to be told that rentals of Jump bikes were not available in our area. Despite the hundreds of bikes around us and the three in particular that we scanned no matter what we did we could rent a bike. Added new card payments and kept trying to no avail. Then tried to call and the number told us we would have to reach out via email. So two weeks later and long after our trip home we still have no resolution to this. Next time we are in Paris we will just have to Velib.

Scooters on South Padre Island ASAP!!

Penril de arioto

Why don’t have a scooters on South Padre Island?? every weekend, every spring break, every Semana Santa(mexico) & every summer SPI have a lot of people for any ocassion & too much people needs a ride for driving around at SPI with friends & family and that better reason to use a scooter by Jump!! Think about it!! I’m interested ? thank you ??

Mal functioning all the time and bad customer service is there was any..

Mr. Different

The explanation provided from the email is confusing and concerning, since the last time I used it I was able to use the credit first and then pay for remainder balance. This is my first time experiencing the Rental bike by Uber, and since there were many glitches during the experience I tried not to let it effect my day and contacted you guys right afterwards. A few issues: I had $20+ in my account since I rode the bike. Now I have $18+ but I never used my account since then. Weird money just disappears in your Uber cash account I tried to apply Uber cash for payment they just didn’t let me select it and didn’t tell me anything about need to fill up. Which is a different process since last time.. feel ripped off since the process wasn’t explained. If that was the only issue that’s one thing, but we had sooo many glitches with the app while riding the bike that I thought I was just one of the many glitches since it’s new. I contacts Uber last week. Response time is quite slow, and when you responded you told me I have to fill up, which... wasn’t the problem for me last trip. I simply couldn’t click on the Uber cash for usage. Hope you guys improve with the app and customer service. It seems like I am not the only one with this issue when I called American Express and spoke amongst friends about it. Of course... there’s inconveniently not a customer support hotline for Uber... I hope the corporate office could hear about our concerns

$50 in charges wrongfully made

BA in civ

I tried to use it for the first time and the scooter wouldn’t run. Turns out that someone left it out of the area of operation and Jump still lets you try to use it, but it won’t function so you stop. When you leave it they charge you. Cause I didn’t understand what was wrong I stopped it twice and got charged $50!!!!

terrible customer support!

stylehaley

the customer service on this app really needs some work. yesterday I tried to use one of these bikes and was told I couldn’t because of “technical difficulties”, so I left the bike and moved on. It never started a trip and I never got on a bike. Well, a few hours later I ended up with a $50 charge. I guess the bike somehow decided to work even though the app clearly wouldn’t let me ride the bike and someone decided they were going to take a free ride. I reached out on the app for help multiple times and have yet to get a response. It’s not a huge deal but I do want my money back because I never rode a bike. If you’re gonna have technical difficulties for one person that shouldn’t allow the next person a free ride on my account. Never ridden one of these bikes because they never work for me and now I’m just going to delete my account the second this situation is fixed. kind of stinks. :(.

Fraud app, charges you for lack of instructions

Kaushalpshah

Most of the scooters are broken and does not go over 4-5 mph, also there is significant issues with the app- worst app. No customer service. No response to emails or online requests, I am sitting on a request from 9 days ago. Very bad app and worst customer service.

Had to carry it on my shoulder

SB Local

We found a scooter in Venice and after starting the timer the app said we are in a no go zone and that if we left it there we be charged for an inappropriate delivery. We pushed it to for a bit to an area that we thought was out of the zone... it still wouldn’t go, threatening us with the same charge. I finally put it on my shoulder and had to carry it to and to an area where we were, we think, we were finally able to leave it without a charge. Heres their response: Hi! We are sorry to hear about the concern you had with the scooter. This is not the kind of experience we want you to have with JUMP. Write to us with more details about this by reaching out at jump.com/contact and we will look into this for you.” Of course when I go to that link there is a place to contact support but no way to connect my specific issue or account with that communication. In other words, it would clearly take multiple back-and-forth emails to establish who I was, repeat the situation that took place and then ultimately hope for a resolution… More effort needed, with limited guarantee of any type a resolution

Keep having bad experiences

designerminer

I loved Jump when I first started using it—it was an inexpensive and more enjoyable alternative to public transportation. But I can’t remember the last time I wasn’t frustrated with a Jump, and today was my limit in patience. My first Jump wouldn’t unlock even after I scanned it and was “in ride”, and there was no way to stop the ride or try to unlock it again! This is the second time this has happened to me. The second Jump I rented actually unlocked, but the motor didn’t work and I felt like I was biking through mud. So I parked it and found a new one—to my surprise, this one is working fine, until I try to brake going down a hill at a red light...luckily I was able to dig my foot in and horribly scuffed up the bottom of my shoe, but at least I’m alive. The most annoying part? When I ended the ride there was nowhere for me to submit that the bike is dangerous to use—I had to send a separate submission. With the price hikes, bad UX and unreliable products, I’m officially calling it on Jump. At least their customer service is good.

Love Jump but many problems

RenoM

- Double Billing 2x charges randomly - unable to lock the bike and stop the billing even though the bike is locked and app won’t allow to end ride - resulting in a €360 charge - pedal assist on some bikes is faulty I ride every day but these constant problems are a big headache and I have to contact customer support. Love the bikes but please fix these issues - user retention is at risk - live in Berlin I may end up just buy an expensive ebike if this persists - bad user experience - good customer support though but a hassle really - take photos if you have a problem - you will need them later

Straight trash

YHWH Yeshua 47

I tried riding 5 different jump scooters and none of em rode . Fuhh theses scooters. I’m a stick with the citi bike

JUMP – by Uber Reviews – Page 5