terrible customer support! – JUMP – by Uber Review

the customer service on this app really needs some work. yesterday I tried to use one of these bikes and was told I couldn’t because of “technical difficulties”, so I left the bike and moved on. It never started a trip and I never got on a bike. Well, a few hours later I ended up with a $50 charge. I guess the bike somehow decided to work even though the app clearly wouldn’t let me ride the bike and someone decided they were going to take a free ride. I reached out on the app for help multiple times and have yet to get a response. It’s not a huge deal but I do want my money back because I never rode a bike. If you’re gonna have technical difficulties for one person that shouldn’t allow the next person a free ride on my account. Never ridden one of these bikes because they never work for me and now I’m just going to delete my account the second this situation is fixed. kind of stinks. :(.
Review by stylehaley on JUMP – by Uber.