Keep having bad experiences – JUMP – by Uber Review

I loved Jump when I first started using it—it was an inexpensive and more enjoyable alternative to public transportation. But I can’t remember the last time I wasn’t frustrated with a Jump, and today was my limit in patience. My first Jump wouldn’t unlock even after I scanned it and was “in ride”, and there was no way to stop the ride or try to unlock it again! This is the second time this has happened to me. The second Jump I rented actually unlocked, but the motor didn’t work and I felt like I was biking through mud. So I parked it and found a new one—to my surprise, this one is working fine, until I try to brake going down a hill at a red light...luckily I was able to dig my foot in and horribly scuffed up the bottom of my shoe, but at least I’m alive. The most annoying part? When I ended the ride there was nowhere for me to submit that the bike is dangerous to use—I had to send a separate submission. With the price hikes, bad UX and unreliable products, I’m officially calling it on Jump. At least their customer service is good.
Review by designerminer on JUMP – by Uber.