JUMP – by Uber Reviews

Keep clients informed

Gary295325843

Great bikes, no doubt. But could you show me the park area before renting a bike??? It is very scammy that you only get to see the parking area after you paid... how do I know if the bike can take me where I want to go?? Because I cannot park there. Great bikes, love them. But the other bike companies show me the park zone before riding...

Can’t use bikes due to bug

young speccy

The app shows my cards in the payment tab, but when i scan a bike, they don’t show up under choose payment method. Broken

Electric motor doesn’t kick in on hills even when charged sometimes

Kipp27

Multiple times now the electric motor won’t kick in and your left trying to pedal an extremely heavy bike up a hill. Each time this happened the bike indicated >15 mile range and no issues. JUMP is not dependable. Edit: I rode 3 more times and didn’t have motor issues. If this trend continues, I’ll add stars back. However I’ve now had a new issue: I’ve scanned the bike to unlock it and the app starts charging me but the bike lock won’t come out. So I’m left with a bike I’m paying for but can’t use and worst of all: there’s no UI in the app for reporting this problem or aborting the ride!! I have to resort to writing a negative review here. Happy to make this a 5 star review if: the UI lets me abort or report a ride error and I don’t have electric motor issues for another week. Edit 2: After more rides, I’ve not encountered more motor issues. So up to 3 stars. Still holding back 2 because of no way in-app to dispute or report problems.

Can’t use app

dammit dani

I have tried to sign up multiple times. I get a message in a foreign language. I don’t know why I can’t remove the app to reset it.

Login issue

Uber user 165

When I try to use the social media login it only presents facebook even though When you press on Facebook it shows the google button which you can not select. For a person whose uber account is on google I cant use the app even trying to sign in the app via phone number my email address is already in use with my other uber account please fix this.

Not working, unhelpful customer service

Blossom4ever

I started using the bikes almost everyday when they first came out. However for the past two months since they’ve changed from the U-locks to the locks that are unlocked when you scan a barcode—I can’t unlock bikes. I’ve tried calling customer service and emailing them multiple times and they simply say it should be working and my account is active. However I still haven’t been able to use it. The phone calls last 20 minutes for the same robotic responded and I don’t hear back any replies from my emails. I would love to use the service again. However it’s just not working for me.

Make JUMP usable outside Service Areas

Josh van Hulst

[7/12/2019] My biggest request: you’ll have me as a constant customer, please make it known to your pricing strategy team or market research team to please REMOVE The Out Service Area fee. It’s regrettable that the $25 Out Service Area charge is there when you are not in a Sevice Area. Especially when the JUMP bike/scooter is already left there by someone else. It just makes it unfair to not be able to use it in nearby towns/sister cities. I want to use the bike of Service Area and be able to bring it at the End of Day, not per usage as it’s current set. Sometimes there isn’t the ability to bring the JUMP bike/scooter at that current moment.

Not User Friendly

HonestlySpoken

During the last updates the app logged me out. It tells me to sign in I need to put in my phone number, then code texted to me (no problem with either of those) then my email...this would be no issue except it tells me that my email is already in use...obviously because I have an account. It won't allow me to sign in, other than coupling the app with my Facebook account. I do *not* wish to link my social media account with Jump. It gives me no other options to log onto my account. My husband is also having issues; apparently the app doesn't let you know your balance and forces you to go on their website to do so; something not convenient when you're out and about trying to use a jump bike with the app it comes with. Do better. Your technology isn't user friendly and will just leave your users switching over to Lime Bike.

Didn’t work, ten minutes on phone to agree

Jonnerw

Cable wouldn’t unlock, took ten minutes on phone for them to verify bike hadn’t moved and to refund, had to miss train waiting while they sorted it out, so thirty minutes late because their service doesn’t work

Unfortunately

H3Zay or xColiisiion

This really used to be the great thing ever and now that they changed the price I better off taking the bus

JUMP – by Uber Reviews – Page 2