Love Jump but many problems – JUMP – by Uber Review

- Double Billing 2x charges randomly - unable to lock the bike and stop the billing even though the bike is locked and app won’t allow to end ride - resulting in a €360 charge - pedal assist on some bikes is faulty I ride every day but these constant problems are a big headache and I have to contact customer support. Love the bikes but please fix these issues - user retention is at risk - live in Berlin I may end up just buy an expensive ebike if this persists - bad user experience - good customer support though but a hassle really - take photos if you have a problem - you will need them later
Review by RenoM on JUMP – by Uber.