Wag! - Dog Walkers & Sitters Reviews – Page 8
5/5 rating based on 302 reviews. Read all reviews for Wag! - Dog Walkers & Sitters for iPhone.
Wag! - Dog Walkers & Sitters is free iOS app published by Wag Labs, Inc
I’m a walker- This app is trash
She who doesnt leave reviews
This app is trash. It glitches out all the time, isn’t intuitive to use, and the app is difficult to use if you’re a walker. This app and the customer service for walkers is garbage. I wouldn’t recommend using this app or walking for Wag. Go use Rover, they actually allow you to set your availability so that you don’t get requests or notifications during your off times or requests outside of your set area. Also, I have recently stopped getting tips even though I get 5 stars for each walk. Not getting tipped makes it harder for me to continue walking with this company.
Dishonest Company
PVBMsifit
I signed up to be a walker for wag and they ran a background check which came back clean and took my $35 for a t-shirt which i never received and never heard from them again. Multiple emails later they have not given me access to work for them and have not refunded my money. SHADY COMPANY
Thieves
Nnnmmmmmmmm
This is the WORST walking service. I request a walker ASAP, told I will get an update in 10-15 minutes, and then an hour later, STILL NO RESPONSE. And when I have to cancel because no one responds, I GET CHARGED!
Difficult to become a walker
jujudwy
The concept of the app is awesome, but it’s so hard to use if you’re trying to become a walker. There is no way to track your application on the app once you have submitted it. It’s extremely frustrating.
Unreliable
Shadymicshadez
Extremely unreliable dog walkers on this application. So many last second cancellations or just no shows. Countless times my poor pup had to go without a much needed walk due to this application. DOG OWNERS BE AWARE
Incredibly frustrated
PicassoPoet
I was looking up a potential health issue with my cat, when I was directed to Wag’s site and invited to ask a vet a question. I asked my question and provided as much detail as I could regarding my cat. I received an email asking me to download the app which I did. Then it asked me to enter information about my dog. Well I don’t have a dog! Anyway, 24+ hours later, I receive an email saying the vet has replied and to look in the app. I open the app, but I see literally nothing different (logged in with the same email the question was under). I even go to the original page that I asked the question on and while there are new vet responses, my question is not on there. I keep on getting prompted to pay for Wag! Health, but I don’t trust the app or the company at all. It has been misleading the whole time. I understand it’s a valuable app for dog walkers and dog owners, but then don’t advertise health advice for cats and not provide a place to receive that advice.
Constantly getting cancelled
Vecky89
The walkers book and cancel at the last minute. It’s such an inconvenience and when we called customer service they said they can’t do anything about it. We tried giving this company another chance but the same thing happened. I don’t have these issues with Rover so I would highly recommend to use Rover and forget about Wag!
Zero customer service
LDP2264
Wag is great if things go as scheduled. Walker shows up on time etc. But when your Walker reschedules repeatedly and you have to cancel, they charge a fee. If you need to communicate with Wag that feature doesn’t appear to exist. They have a help box and customer service box that you can type into, but you receive an auto reply with policy notification only. They literally take you to the FAQ page only. Makes me worry that if I had an issue or concern regarding my dog while on a walk, there is ZERO customer service to step in and help you.
Wag Walker app review
CPip
The walker version of the app is not viewable here and so there is no way to leave public feedback, and the feedback function on the app has been malfunctioning for months, so I’m leaving my feedback here. Wag is a fun and easy way to make extra money, and I have enjoyed my experience in general, but the app itself has several issues that been problems for years and have not need fixed. - There is no way to view dog notes before accepting an app. Which means you may accept a walk, see notes saying the dog is aggressive or the neighborhood is unsafe, and you have to choose between cancelling the walk (which hurts your standing in the app) or putting yourself in an unsafe situation. - There is no running clock when at a drop-in visit, so you have to remember to set a separate timer to ensure you’re there for the full time. - Once you accept a boarding, you can no longer see the start and end times (only the dates). - While you are on a walk, the app does not allow you to view the details of the next walk, such as how far away it is. - You do not get a notification when a walk has been accepted, so you have to keep checking the app while waiting for the owner to respond. - Once you hit “I have arrived”, the access information comes up but the address is no longer visible. This is an issue when you have to reference an apartment number after getting in the building. You have to force close the app and reopen to see that info again. - The GPS frequently malfunctions, making it look like you didn’t walk anywhere while with the dog. - The help chat is almost always unhelpful. In two years I have never spoken to someone who actually addressed my concern or answered my questions. I’m not a programmer, but most of these seem like daily easy fixes, but they persist despite user feedback. Please address them - I want to keep walking, but the app makes it so difficult!