Wag! - Dog Walkers & Sitters Reviews – Page 9
5/5 rating based on 302 reviews. Read all reviews for Wag! - Dog Walkers & Sitters for iPhone.
Wag! - Dog Walkers & Sitters is free iOS app published by Wag Labs, Inc
If you want to make money or even walk dogs, this service won’t help you
elizavida
Wag has an algorithm to pick walkers for each available walk, and to make certain walks available or invisible to different app users, which they claim factors in a bunch of variables to make it fair for everyone. But what really happens is you barely see any available walks at all because the majority are hidden from you—half the time there are “no services available”—and when you do request a walk you get declined with no explanation, up to 20+ times in a row. This happens if you have good recommendations, 5 stars, and if the walk is within a mile of your location—it doesn’t seem to matter. As for the app itself, there aren’t a whole lot of bugs, but one thing I have noticed is that the notification system doesn’t notify you of an available walk until after it’s been up for over 10 minutes. If you are thinking of becoming a walker, don’t, you won’t make money and you won’t even be able to meet any dogs.
App doesn’t work
Crissyalanna
I walk this dog every day during the week m-f at 1pm and every single time he sends the request for 1pm it shows up on my app as 10am. I have to contact support almost everyday to fix the time. THE APP SUCKSSSSS
Suspicious Behavior, Wag Didn’t Care
hbmack
We had been using Wag for a couple of months and were satisfied until an unsettling happening took place and Wag did little to make it right. A new walker came over to walk our puppy. She did not indicate when the walk began or ended, nor if our dog had gone potty. Later we saw on our door cam that she was not alone and had brought someone else on our property and into our home. Thinking this was suspicious, we checked to see if our house key was still in the lockbox provided by Wag and it was missing. We contacted Wag and the police, and immediately called a locksmith to replace the locks. Needless to say we were alarmed. According to Wag’s investigation, the walker “lost” the key. She never informed us of losing it, and left us to believe the key was still safely in the lockbox. Suspicious. Since this person was deliberately deceptive, and caused us to get an emergency locksmith to replace our locks, we believed we were entitled to some sort of compensation. Wag said that the walker agreed to help with the cost and that we would have to contact her directly. We were hoping Wag would have the courtesy to facilitate this exchange, but they refused to mediate and said we would have to contact this person directly even after we said we did not feel comfortable doing so. Once we did, she all but accused of us fraud, claiming an emergency locksmith shouldn't cost so much (it was $258). She has outright ignored all further communication, and Wag has said they will not move forward in assisting us since it clearly states in their policy that they are not responsible. Yeah, but the walkers that you personally vetted are, and yet you do nothing to enforce that policy. For all we know this walker could still be out doing this to other families because Wag has never stated otherwise. Wag doesn’t care about the safety of your pet or home. They allow this suspicious and deceitful behavior by not enforcing their own policies, and then refuse to help their users to a reasonable solution. Will never use Wag again. Have already told our friends and neighbors who will also never use them again. Keep yourself safe.
WAG IS A SCAM
Katie7070404
DO NOT SIGN UP FOR THIS APP it’s a complete scam they ask you for a background check you have to pay for then you pay for a t-shirt which the never send. The creators are crooks and sit in there mansions in Beverly Hills from this money scheme and profit off honest people. I am not the only person I know who’s been scammed by this company. I was warned before but figured it was just a mess up with their orders.
Kirby Thompson
Jcson117
Kirby is the only dog walker we trust! She is a great wag employee! Super responsible, and very caring!
WORST SERVICE EVER!!!
Nonnietumtum
I was charged for a “premium service” that I did NOT agree to and was charged for $9.99. I called and asked why was I charged for this? They said I signed up for a “premium service” for $9.99/month which I most certainly did not! I asked for my money back and they absolutely refused! They said I could have credits towards walks but my dog refused to even go on the one walk I tried to hire someone to walk him bc I adopted him from a rescue and he had been abused. He was terrified of going out of my house with anyone. Why would I want to have credit for walks that Id never use?? I had to call my bank and report this charge as a fraudulent charge. But, they argued with me for at least 20 minutes and didn’t seem to care that I didn’t sign up for this program. I honestly feel like they’re trapping ppl into this so they’re getting $10 extra from each customer that no one can get back unless they call their bank and file a claim. I really feel bad for the walkers bc they’re totally innocent in this. My walker was fantastic and tried so hard to get to know my dog, make him feel comfortable and take him for a walk but it just didn’t happen. I used to love this service when I had a puppy with way too much energy and needed her to get that energy out. But, now I thought I’d give it a try for my dog that I knew would have issues with strangers but I broke my ankle very badly and couldn’t take him on walks like I needed to. I really appreciated him trying. But the customer service ruined everything and I am never going to use this company again!
Only for Emergencies
SundanceRain
Dog sitters kept leaving my dog alone to walk other dogs else where. I contacted support to see what the guidelines were when sitters were requested. They didn’t give me an answer and instead set me up with a new sitter that could stay. My dog has isolation anxiety and can’t be left alone. The next sitter they set me up with left as well to walk other dogs and was given the ok to leave personally by Wag after I had expressed to support that my dog has isolation anxiety and could not be left alone. When I contacted support about the sitter leaving and me asking for my dog not to be left alone another support agent advised to me for the first time that sitters were okay to leave a dog during a sitting for up to three hours. I have a camera in my home and I had this issue with a few sitters. They would just show up, walk the dog and leave. If I didn’t have a camera I would not even know that my dog was being left alone because the sitters never let me know. Will only use this app for emergencies from now on and I was able to find better communication and service via The ROVER app.
Christina’s the best!
FureDog
Christina is so energetic and loving...Just the right prescription for my puppy...Really anyone’s dog! She cares for dogs as if they’re her own! Very compassionate and attentive to their needs. She has a pleasant demeanor as well. I highly recommend her , as she is reliable and trustworthy.