Wag Walker app review – Wag! - Dog Walkers & Sitters Review

The walker version of the app is not viewable here and so there is no way to leave public feedback, and the feedback function on the app has been malfunctioning for months, so I’m leaving my feedback here. Wag is a fun and easy way to make extra money, and I have enjoyed my experience in general, but the app itself has several issues that been problems for years and have not need fixed. - There is no way to view dog notes before accepting an app. Which means you may accept a walk, see notes saying the dog is aggressive or the neighborhood is unsafe, and you have to choose between cancelling the walk (which hurts your standing in the app) or putting yourself in an unsafe situation. - There is no running clock when at a drop-in visit, so you have to remember to set a separate timer to ensure you’re there for the full time. - Once you accept a boarding, you can no longer see the start and end times (only the dates). - While you are on a walk, the app does not allow you to view the details of the next walk, such as how far away it is. - You do not get a notification when a walk has been accepted, so you have to keep checking the app while waiting for the owner to respond. - Once you hit “I have arrived”, the access information comes up but the address is no longer visible. This is an issue when you have to reference an apartment number after getting in the building. You have to force close the app and reopen to see that info again. - The GPS frequently malfunctions, making it look like you didn’t walk anywhere while with the dog. - The help chat is almost always unhelpful. In two years I have never spoken to someone who actually addressed my concern or answered my questions. I’m not a programmer, but most of these seem like daily easy fixes, but they persist despite user feedback. Please address them - I want to keep walking, but the app makes it so difficult!
Review by CPip on Wag! - Dog Walkers & Sitters.