Wag! - Dog Walkers & Sitters Reviews – Page 11
5/5 rating based on 302 reviews. Read all reviews for Wag! - Dog Walkers & Sitters for iPhone.
Wag! - Dog Walkers & Sitters is free iOS app published by Wag Labs, Inc
Unreliable!
jdavidjones1
I’ve been using Wag for a couple of years now, only a few hiccups, however last the walker had to cancel and they couldn’t find another one. From 7:30 - 11:30 they couldn’t find anyone! I had to cut my trip short and come home first thing in the morning. If you use Wag, have a contingency plan, they don’t have one! Maybe stick to a traditional kennel. Follow up, I took some time off from Wag and started using a kennel. I then decided after 5 months or a year, to try Wag again. My first appointment was a no show! They couldn’t find another walker. I was in the mountains camping trying to deal with this. I’m done!
Used to be better for small dogs
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When I first started I could make 20 min walking. Appointments within an hr for 14 dollars then it got upped to 17 if I wanted a specific hr now it’s 23 for a 30 min walk within an hr..... first off my dog is 12 lbs and it’s currently snowing... if she is outside for that long even with a coat she becomes a popsicle. I’m really disappointed in the changes they make it harder for people win small dogs with less flexible schedule.
Poor Service, Horrible App
DerekMalonePhoto
I’ve used this app twice before and had no issues, however, today was very frustrating. Today I booked a walker to let my two pups out. After a short time, the walker cancelled claiming to have a “schedule change.” A second walker picked up the job and an hour or so later, she also cancelled with a “schedule change.” From that point forward when trying to book again, the app would automatically change the time of my request from 9pm to 11pm. It did this several times and I couldn’t get the app to select the correct time, so I decided to contact customer service. I selected the “phone call” option as it said the wait time was less than 3 minutes. After three minutes of waiting, the app then said the wait time was 35 minutes or less, so I decided to use the “chat” option (the app said it was 1 minute wait or less). Guess what!?!?! I waited for nearly 10 minutes before someone came to the chat. After the two walkers cancelling on me and the stress of not having a walker available for my dogs, I am now having to leave work to go let the dogs out, and on top of that, they charged me $10 for the cancellations. I had no choice but to cancel the request because the app changed my times to 11pm every-single-time, which is not the time I wanted. I need reliable coverage for my pets when I am away. I won’t use WAG again!
Unreliable
Kuceebaby
The first 8 months of wag was awesome. In the last 5 months I’ve had MULTIPLE walkers who were 30+ mins late, one a whole hour and 28 mins late and no replacement, a guy who went through my things then texted me making advances and this last time 2 days of no shows. I will never recommend them to anyone. They pay walkers very little and with this cold weather it seems ppl aren’t willing to come out in the cold so your pets are left unattended. I wish I could give zero stars for the dozen hassles that pulled me out of work dealing with these ppl for no solution. NO NO NO!
For someone who works a lot
Jaimie Morris
I was very hesitant about this app. I work at a restaurant do peak season means I’m home a lot less than I’d like. This app really helps my pup and I. Very trustworthy. My dog, who scares easily, loves it. He gets walked so there are no accidents in my apartment while I’m gone. I love it!
Wag lost my dog twice!
HeymynameisMarkTwain
I initially got wag to take my recently rescued pup on walks. First walk was a success and I was happy I finally found an app that would help me care for my new dog. A few walks later and I have someone from the leasing office tell me that she found my dog walking by herself across the street with the walker nowhere to be found. Most recently on Christmas Eve I decided to get a sitter for 4-6 hours as I attended a dinner. I thought she would be okay in a home that’s in a gated apartment community. I’m at home getting ready to head out when my girlfriend gets a call from someone who found my dog running through the street at night dodging cars on a super busy boulevard. That woman was so kind as to bring my dog home to me. Another wag walker let my dog run loose. My dog is a small/medium sized energetic pup. I don’t know why anyone would not firme grab a leash when walking her. I should’ve stopped using wag after he first incident, but decided to give them another chance and then this happens. I’m done with wag! If you care about your dog, don’t use wag.
Terrible app
Tyler0628
I just signed up. Said first walk free. It just sends a request out and said it would be $30 before I agreed to any pricing. I hit cancel and it said I could be charged for canceling! You don’t get to review who is coming and it doesn’t tell you price up front. Your first walk obviously isn’t free either. You just have to take some random person without talking with them or discussing your dogs to see if they would be a good fit. I wouldn’t recommend this ap. Read the bad reviews.
THIS IS A COMPLETE SCAM IN DISGUISE
marcus336
This is the worst app I have ever downloaded in my life. It’s a total scam and all they are doing is ripping people off for there money. I initially signed up to be a walker and after finishing the process they Popup with this $30 fee which was supposedly for a T shirt that I never asked for in which I still paid just to become a walker. After paying the fee I thought that was the final part of the process but apparently it wasn’t and they asked for more personal information in which I wasn’t interested in doing because this wasn’t stated in the initial requirements to become a walker. When I contacted Wag! Dog Walkers they gave me the run around and basically told me I was sol with getting my payment refunded after I done literally paid for NOTHING. I advise anyone who has intentions on doing any type of business with this company to PLEASE BE ADVISED THAT THIS IS AN ABSOLUTE RIPOFF AND ITS DEFINITELY UNPROFESSIONAL.
Wag Walker App
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The interface on the wag walkers’ app have some minor problems. It’s a little difficult to communicate with owners when boarding. The message center is laggy and sometimes won’t let you send messages, is there a way so that we can communicate with owners via text?