Wag! - Dog Walkers & Sitters Reviews

Poorly managed company with no way to talk to management.

Itunesisgreedy

This company is the most poorly managed company I have ever seen in my life and I have done a lot of managing in my career. I have attempted to get in touch with management and not only are they the most difficult people to reach but most of the customer service representatives don’t even know how to reach them. This company takes 40% of every service- do you think your dog walker is going to do the best job possible if their paycheck is being cut by 40%? Something to think about. The fact that you cannot get in touch with any form of management, and they refuse to email you back is ridiculous. Do NOT trust your dog to this company. All the care about is money, NOT the safety of your dog. If you actually love your dog, do NOT use them.

Bug in the app

LFC65

I love the WAG walkers. They are fantastic. I’ve never had a bad walk or an issue with a walker. The app however is a different story. Consistently for the last year, if I edit a walk or sometimes if I schedule a walk by requesting a past walker, the walk is booked 2 hours earlier. This happens a each and every time and I have to call WAG and jump threw several hoops to get the time corrected. This happens EVERY time. The support techs tell me to delete the app and download it again, turn my phone on and off. Nothing works or helps or changes. WAG tells me that this isn’t a bug that they see from any other clients. I don’t know if that’s true but this causes me so many issues. I spend half my day fixing the walks I set up instead of doing my work! It’s a serious problem and they seem unable to fix it.

Money pit

SamShula

Website indicates I get to ask a free question if I download the app. Asked a question about my parrot, downloaded the app. No answer to be found. App is all about dogs. I put a lot of detail into this question hoping I could get a topical ointment suggestion instead of waiting until the vet is in tomorrow and now I just find I’ve wasted a half hour of my time because I received no help.

Slow Response-misleading

Kathryn.2020

First off, there are so great walkers on the platform. Folks who take good care of my dog. I have an issue with the bad platform and their neglect in holding those non good walkers accountable. First, it’s rare that I get notifications when walkers have arrived or when the walk has been accepted. It’s not like Uber where it shows up on your main screen and tells you who is driving and when they will be there. Instead I rarely get notified, then I have to dig. Multiple times it won’t even show me who will be walking my dog. Additionally, what is extremely frustrating is the walkers ability to push out the walk as they are late. I understand having to drive to my house, but if someone accepts my walk for 2pm, they shouldn’t have the ability to say they will be there at 2:30, then 3:15, then 4pm, then 4:30. It’s so unfair to my dog who is sitting at home waiting to be walked. If you can’t make it to your appointment, let someone else walk. One time it was almost 4 hours they pushed out the walk time. It says I’ll be charged for canceling, but at that point I don’t need a walker. I’d be home. The app needs updating, and they need to hold their walkers stricter to times. I’m getting off and switching to a new app after this happened again today. Very frustrating

Wag pays less than minimum wage to walkers

wagreview2020

While charging pet parents premium prices, they take a huge chunk and leave walkers with less than minimum wage after taxes.

Lost the Key, Didn’t Apologize, Didn’t Offer to Compensate

Cusif

Title says it all.

Never using WAG again/ switching to Rover!

lisstarine

I have used WAG consistently for over 8 months. On the 8th of Sept my 11month old puppy, Milo; who is very sweet and would never hurt a fly went on a walk with a dog walker and during this walk my dog and another dog who was behind a fence got into a confrontation which led to my dog being bit pretty badly on his nose. The owner of the dog did not physically see the bite but was there to break up the situation as it was happening. He in fact had to tell the dog walker to pull Milo away from the fence. The dog walker failed to notice both dogs barking at each other (or just didn’t care) and allowed Milo’s nose to go through the fence. Furthermore she did contact me telling me milo was injured but failed to mention anything about the encounter and about what could have possibly led to the injury. When I got home I asked some clarifying questions to the walker (did you encounter ANY other dogs on the walk? Etc) she replied with NEW information I wasn’t given earlier that she did pass by aggressive dogs, Walker: “we did not get close to any dogs. One barked on the first floor but behind a fence. I saw that he pulls so I did not get close to any dogs...” I realized what happened and put two and two together by then got a statement from the dog owner who verified what happened. In the investigation through Wag they had everything they needed for the case but a a physical video or photo of the ACTUAL BITE IN ACTION. So because they don’t have that but have EVERYTHING else timestamps of when I left the house, when the woman took Milo, and a picture of a fresh gash that was not yet bleeding minutes after she took him out of my home. WAG is telling me there is nothing they can do. It is very clear this injury happened while Milo was in her care and she continues to say there was no contact and that she was nowhere near the fence and that he must have had that when she took him out. (Why would my neighbor say that his dog bit my dog if he really didn’t)This all happened in the matter of 8 minutes. She is trying to cover her own ass because she lied and tried to cover the fact that my Dog got injured under her care and was negligent. On top of that Wag is not doing anything to take care of this situation, they are keeping the dog walkers account active and at 5 stars. Let’s face it, I know accidents happen but it’s another thing for an ADULT care giver to lie. And on top of all that, WAG customer service is saying that it’s basically her word against mine so not much can happen. What if this was someone’s child that got injured under the negligence of another person (and I do consider my dogs to be my children)Would they care then? wish I could post photos on here to show you gu I will definitely be using the Rover app from now on ( my friend has had great experiences) and they treat your pets like their own family. ❤️

Wag! - Dog Walkers & Sitters Reviews – Page 7