Wag! - Dog Walkers & Sitters Reviews

Buyer BEWARE!!!!

Yong1

I purchased 100 credits ($90) for the sole purchase of boarding my dog but there was no sitter available to take in a large dog for the time slot I needed. Since I no longer need the credits, I emailed the finance dept as instructed to request a refund. I emailed them 4 times in a 1 week span and have not received a single acknowledgement. The App won’t even let me delete my payment information.

This Service WAS HORRIBLE

JTBREmpire

The local independent employees are perfect, however, the management team and the way they communicate with dog owner(s) are Horrible!! I trusted my golden-doodle with their boarding services for Friday through Sunday. Originally, I was assigned “employee A.” I had the opportunity to talk with “employee A,” confirm their background information, credentials, weekend plans for my dog, other animals my dog possibly would be around for social activities, other people my dog would possibly be around (a very expensive dog), because I understand everyone cannot be trusted. The employee may be fine, but not their boyfriend or girlfriend, and as a dog owner, I deserve the right to know, because at the conclusion of the boarding I expect my dog to be returned the exact way as I dropped him off..... Nonetheless, an emergency happened with “employee A” and without proper notice, without confirmation of background checks, without addresses exchanged, my dog now had been reassigned to a whole new boarder “employee B”. WHAT??? Who is this person? Where do they live? What other dogs or pets are in their house? Who else lives with them? Are you kidding me? Instead, I get a random picture of a girl and a guy saying “hi I have your dog now.” I panicked, and felt helpless and hopeless. I could not believe this nightmare. That’s like sending my child home with a random stranger. I immediately called “employee B” at 5:45 AM and asked for everything. This was the worst experience I have ever felt, especially this being our first time using boarding services! Please understand, the employees both A and B, were good, but “WAG” was horrible with how they handled this situation. Finally, they charged me in FULL for my services. But I tipped, because the “employees” were good. I am writing this 4 days later after my traumatic experience to avoid writing this in anger, and to keep it as a genuine as possible. I would recommend that you NOT USE WAG!

App and service are horrible

TallGirl-57

I supposedly received a free walk for writing a reference for a private Walker I had used. It took numerous text back-and-forth and several tries for the app to even reset up an account.. Some texts took over a day to be responded to, and then it was like we were starting a conversation completely over and they had no access to the prior conversation. Finally decided a free walk was not worth the irritation and I’ve gone back to using a different site.

Wag app

Atwood family

It works well... I don’t have glitches or functions that don’t work. I would like to see a function where I could get my grandpa walked... jk but they do a great job... all the walker have been outstanding. I have to trust someone inside my home and so far I’ve been very fortunate with this... I think it’s because everyone is background checked. Overall I like my dog getting around others he is working through behaviors and I noticed that they do great to help him work through his issues... Thanks Eric

Amazing service

Draven2093

Have had nothing but good experience with wag so far! This will be my 8 year old lab gray hound mix 4th walk with the service and it has been nothing but a great experience so far will and have recommended the service for anyone with a pet.

Still have issues to resolve

Shellbell311

Had to cancel my scheduled walk because they couldn’t find a walker and the start time for the walk kept getting pushed back. My dog couldn’t wait that long to get walked. I called customer service to cancel and was on hold for a very long time then they hung up on me! I called back, another long wait and again they hung up on me. Someone did call me back and said they were having problem with their computer system. Mid conversation the call hung up yet again! Are they still using dial up? They also lose stars because the app home screen shows your area map with all the walkers nearby. However this is false advertisement because these walkers are not necessarily available. I think we should only see available walkers! Imagine opening the Uber app and seeing all these drivers near you and then realizing that they in fact are just parked in their garage and are not actively driving around. Just show us the walkers available to walk at the moment we are requesting!

Great idea

Maxwell Miner

User interface is a little clunky but it works

Terrible App and terrible service

D.Pies

WAG is unreliable. More than once I have tried to book a walk and not been able to schedule it. My neighbor also had the same issue. Most recently it took WAG 3 hours to confirm a walk and then they weren’t able to find a walker in the end. Another time my husband arrived home and the walker was getting into his car with our dog. It is our belief that he was going to drive around slowly to simulate the walk. There is also no way to choose your walker ahead of time. You can only say that you would like a preferred walker. The interface is not intuitive and not functional. Additionally, when you have multiple dogs there is not a way to have just one pet walked. We wanted to suspend our service but the account was automatically charged $80 in credits instead of the surplus for the walk. There is nothing good or reliable about this app or the service and we are just waiting to burn through the $80 in credits until we can be done with WAG. Although with their service rate that will be a long time, since they aren’t able to consistently provide reliable service.

Great idea, but not reliable

Lazylatenight

At first I thought Wag was a godsend. I was in need of a dog walker who could come by last minute while I was in the hospital. My first walk with them was great, but then the nightmare began when I got a message in the morning that my morning walker had cancelled. I was willing to give it another try because of the ease of use and they were eventually able to find a walker to take out my beloved pooch. A couple weeks later I again tried using Wag and although given an estimated time to confirmation time of 15 minutes, they weren’t able to find a walker until 5 hours later, at which point the walk was no longer even needed. Then the following day my scheduled walker just didn’t show up and they couldn’t find a replacement. Although the idea is great and the app easy to use, the lack of reliability and poor customer service really does it in. I hope that they can improve these issues because the premise is brilliant!

Terrible!!

Jayden Toscano

I used the app 3 times before this incident it went fine the first 3 times but the 4th time i was out of town and i requested a dog walk not only did it take a long time but the walker killed my dog! I pressed charges DONT TRUST THIS APP IF YOU LOVE YOUR ANIMAL

Wag! - Dog Walkers & Sitters Reviews – Page 27