Still have issues to resolve – Wag! - Dog Walkers & Sitters Review

Had to cancel my scheduled walk because they couldn’t find a walker and the start time for the walk kept getting pushed back. My dog couldn’t wait that long to get walked. I called customer service to cancel and was on hold for a very long time then they hung up on me! I called back, another long wait and again they hung up on me. Someone did call me back and said they were having problem with their computer system. Mid conversation the call hung up yet again! Are they still using dial up? They also lose stars because the app home screen shows your area map with all the walkers nearby. However this is false advertisement because these walkers are not necessarily available. I think we should only see available walkers! Imagine opening the Uber app and seeing all these drivers near you and then realizing that they in fact are just parked in their garage and are not actively driving around. Just show us the walkers available to walk at the moment we are requesting!
Review by Shellbell311 on Wag! - Dog Walkers & Sitters.