This Service WAS HORRIBLE – Wag! - Dog Walkers & Sitters Review

The local independent employees are perfect, however, the management team and the way they communicate with dog owner(s) are Horrible!! I trusted my golden-doodle with their boarding services for Friday through Sunday. Originally, I was assigned “employee A.” I had the opportunity to talk with “employee A,” confirm their background information, credentials, weekend plans for my dog, other animals my dog possibly would be around for social activities, other people my dog would possibly be around (a very expensive dog), because I understand everyone cannot be trusted. The employee may be fine, but not their boyfriend or girlfriend, and as a dog owner, I deserve the right to know, because at the conclusion of the boarding I expect my dog to be returned the exact way as I dropped him off..... Nonetheless, an emergency happened with “employee A” and without proper notice, without confirmation of background checks, without addresses exchanged, my dog now had been reassigned to a whole new boarder “employee B”. WHAT??? Who is this person? Where do they live? What other dogs or pets are in their house? Who else lives with them? Are you kidding me? Instead, I get a random picture of a girl and a guy saying “hi I have your dog now.” I panicked, and felt helpless and hopeless. I could not believe this nightmare. That’s like sending my child home with a random stranger. I immediately called “employee B” at 5:45 AM and asked for everything. This was the worst experience I have ever felt, especially this being our first time using boarding services! Please understand, the employees both A and B, were good, but “WAG” was horrible with how they handled this situation. Finally, they charged me in FULL for my services. But I tipped, because the “employees” were good. I am writing this 4 days later after my traumatic experience to avoid writing this in anger, and to keep it as a genuine as possible. I would recommend that you NOT USE WAG!
Review by JTBREmpire on Wag! - Dog Walkers & Sitters.