Wag! - Dog Walkers & Sitters Reviews

DO NOT USE WAG

Moose's Moose

While the walking service seems to be legit and you can see within the app where your dog is via gps, the company loses all credibility and care for animals in their haphazard approach to dog sitting. If you love your animal, I highly recommend you look elsewhere for a company that cares for their well being as this one takes no accountability for the people they hire and let into your home. My story: After using the app for walking services on and off for over a year, I felt (wrongly) safe in using it to book an in-home sitter for my dog while I was out for a week. It was clear during the week and upon my arrival home that the sitter barely spent time with my poor dog during the time I was gone (while he wasn't supposed to be away for more than 3 hours at a time). He didn't stay overnight even though I booked that within the app. He also didn't follow the instructions I listed in the app about how to feed or take care of my dog leading to him being sick when I arrived back home. I also had to call Wag twice within the first couple days because I was receiving zero updates from the sitter. After inquiring with Wag while, all they could tell me was that their people were vetted and insured. They did nothing to check on whether the sitter was actually at my home and doing what he was hired for, and I'll never know just what kind of bad treatment my 10 yr old dog went through while I was gone.

The app

Lala_sofiya

The idea is amazing but the wag app needs serious work. I’m always having issues trying to schedule walks. I literally cannot book a walk to save my life. It’s not convenient at all, also you can’t chose your walker.

Service is good. App is garbage

Swimnatius

The service generally works fine and is very convenient. I find the app to be glitchy, poorly designed, and confusing. Looks like a 12 year old coded it.

Charletta

1D58

Charletta is so amazing with my dogs! She treats them as if they were her own dogs. Everything I ask of her she does it with no problem. Thank you, Charletta for taking care of Sparky and Cole!! You’re the best!

Abuses the employee’s time

AgileNinja

Wag charges customers a $10 cancellation fee if a walk is cancelled by a dog owner within 24 hours of the scheduled walk time. A walker, however has to be en route to the dog owner, however, to receive any compensation whatsoever. Furthermore, location services are buggy either by being inaccurate or by ignoring requests to allot walks to a limited area. I frequently receive notifications for walks that are a 45 minute drive away when the owner wants their service in 15 minutes. Also, inventory orders for walkers are backed up by at least 2 1/2 months at this point and it’s now my responsibility to seek out a refund for purchases not delivered.

Love this app so much

Knico88

I am a mom with a busy schedule, two kids, a husband and a one year old golden doodle! It is genius. It’s like Uber for dogs. There are many mornings or late afternoons when I have dog mom guilt and need my pup to be walked since I am late at hockey practice or husband isn’t getting home early. I have never once had a bad experience and I just got my lock box today! I love that I get reports and can see the walk the entire time! It’s genius and has made our lives better!

Terrible

B.C. Beast

Cancelled walks. Pay for 60 minute walks only get 20 minutes. Vague if not rude customer service. Out of the ten walks I did maybe 4 went through without a problem. And it seems like a company thing, not the walkers. Bad communication and follow through. I hope they compensate me for failure of service.

Wag! - Dog Walkers & Sitters Reviews – Page 28