Wag! - Dog Walkers & Sitters Reviews – Page 26
5/5 rating based on 302 reviews. Read all reviews for Wag! - Dog Walkers & Sitters for iPhone.
Wag! - Dog Walkers & Sitters is free iOS app published by Wag Labs, Inc
Amazing for my little rascals!
Brandy Hudson
This app is so convenient and easy! I love that my pups can get a walk in when I am working long hours or stay out of town for the night. I don’t need to worry about boarding my pups when they can just stay at home where they are comfortable and happy and Wag will take them out to do their duty and get some exercise. The walkers are so nice and friendly and they keep me updated during the walk with pictures and gps tracking, so I know my fur babies are getting the care and attention they need.
Just don’t trust it
Christy.A
So after reading more then one story on the news about lost dogs or dog killed while under the care of a wag walker I’ve decided not to even bother with this app, rather be safe then sorry
DO NOT USE WAG
lnt920
I started my Wag! experience on their Desktop site, which is possibly the root cause of my issues, but there is NO REASON FOR DESKTOP AND APP FUNCTIONALITY TO BE SO OUT OF SYNC!!! This company is awful. They send you auto-scripted texts but don’t actually address your responses. They do not answer their phone or return calls, they claim you can meet the walker in person prior to the first walk but there is literally no way to do so. They force you through the “shopping funnel” of scheduling a walk with no way to go back and make adjustments, and I just had to pay a $10 cancellation fee because of how they structure their site and refuse to be available for clients or communicate. Overall, Wag! is shady, their user experience on the site is horrendous, and I would not recommend them to anyone. DO NOT USE!
App isn’t easy to use.
Scribblebear9963
This app is confusing and hard to use... to make any changes it’s almost impossible without having to call customer service, which is just frustrating.
Okay app
Thaaaaaaaaagurl
Hey— love the concept, but this app looks like it should be for an iPhone 2. When I use the app, it completely drains my phone so when I go on the next walk, I’m messed up because I my phone is dead and I can’t record my next walk/take pictures, ect.
Bad deceiving booking policy and buttons
miat888
Their app is so unclear when it comes to booking a grooming. There is no confirmation button before booking. I had just had surgery and was looking into pricing. Pushed by accident a grooming due to the fact the site does t warn u if a confirmation before the next page. I immediately called and no one answered. They had some robot texting me saying they would not waive the cancellation fee of $40 dollars. The site doesn’t allow u to delete either ur credit card in file or the account without contacting them directly. Both times they walked my dog they walker was way to confident in waking on our property so our dog became nervous. Wouldn’t recommend them. Find a private dog walker and other Moblie pet wash people before getting locked into their policies. Not cool!
App used to be a blessing now it’s a nightmare
NatalieR143
I use the app A LOT! I schedule sittings to cover my business travel so I’m scheduling a sitter at minimum once a month with a few walks sprinkled in here and there. When I first started using the app it was amazing! The sitters genuinely cared for my pups and wanted to get to know them. I started to notice a decline in the quality of walkers. More people in it to make an extra buck doing the bare minimum of work possible. When I returned from my last trip I not only found urine soaked dog beds from my dogs who never have accidents, I also found a pile of vomit, and a fine coat of a strange white “fuzz” coating my entire floor. All the sitter had to do was walk them twice a day and make sure their food and water stayed full. Had she walked them within an hour either direction of 9am and 5pm they would not have had to urinate on their own dog beds. One thing that upsets me the most is that I always request preferred sitters AND NEVER GET THEM. It’s an option when you’re booking in the app. Now if I reached out to some of my preferred people first, did all of the scheduling work, and texted multiple Wag phone numbers to ensure only the preferred sitter I had already spoken to was allowed to take job is the only time I got a preferred sitter. And one time I did all of that and the preferred sitter STILL didn’t get the job. I don’t have time for that and isn’t that why I pay wag!? Sure enough, after this last nightmare with yet another random stranger in my house, I reached out to two of my three preferred sitters. They got zero notification that I had requested them. Another issue, twice I’ve had a sitter keep my key on them instead of leaving it in the lockbox. One time, the sitter came within a few hours to return it to me. At the time it was my only key. Here I am, suitcases in hand, exhausted from a long business trip, just dropped if by a cab, and I can’t wait to get inside where it’s warm and cuddle with my doggos. Instead, I get to sit outside where it’s freezing, with my dogs freaking out because I won’t come in FOR TWO HOURS!!! Now my second key is missing since February 22! Almost 20 days ago!!!! I’ve asked for a refund for my last sitting and for my key to be returned. Instead of answers, all I’ve gotten is shuffled around to multiple people and have to explain the entire story every time. Don’t depend on WAG to make your life easier. They don’t.
Walker roulette
MaryMo9999
The walker left tons of gumballs in my dogs hair and he ripped them out leaving me with sticks, leaves, and gumballs scattered all around my house as well as dried mud from the mud she let them track in. There is no customer service to talk to. They make you leave a message, I haven’t gotten a call back. Don’t do it. Also! I have a puppy that chewed up some of the gumballs and now I don’t know if she’ll get sick.
Best dog walking app ever
Antonomy519
I’ve tried all of the top dog waking apps out there. I tried Rover as well. Not only is Wag more professional, cheaper, and have great customer service, but their walkers never fail! Rover often will cancel your walks forcing you to scramble or neglect your poor dog. I love Wag! If you download the Drop app, you also get tons of points for using Wag!