Terrible App and terrible service – Wag! - Dog Walkers & Sitters Review

WAG is unreliable. More than once I have tried to book a walk and not been able to schedule it. My neighbor also had the same issue. Most recently it took WAG 3 hours to confirm a walk and then they weren’t able to find a walker in the end. Another time my husband arrived home and the walker was getting into his car with our dog. It is our belief that he was going to drive around slowly to simulate the walk. There is also no way to choose your walker ahead of time. You can only say that you would like a preferred walker. The interface is not intuitive and not functional. Additionally, when you have multiple dogs there is not a way to have just one pet walked. We wanted to suspend our service but the account was automatically charged $80 in credits instead of the surplus for the walk. There is nothing good or reliable about this app or the service and we are just waiting to burn through the $80 in credits until we can be done with WAG. Although with their service rate that will be a long time, since they aren’t able to consistently provide reliable service.
Review by D.Pies on Wag! - Dog Walkers & Sitters.