Schlage Home Reviews

Worked fine for about a month

kyandi80

I have no idea if it’s the lock that’s defective, or the app. I bought it about a month ago and loved it. Then yesterday I started getting notifications that the door was unlocked then locked. This is my front door we’re taking about, so of course I’m freaked out about the lock randomly unlocking at night. Then today I noticed that not everything was reported in the lock history. I changed the batteries then nothing at all was showing up. I deleted it from the app and now it won’t connect to WiFi at all so I now have a $250 deadbolt does the same thing as a $30 deadbolt.

Notifications left and right

Karykg

Please fix. I have an encode and my husband and I are receiving false notifications left and right. It gets more annoying hen it’s in the middle of the night.

Working fine until recently

Blueadriatic

There is a sudden lapse in notifications, lock shows locked when unlocked, locked when locked .. I don’t see a notification for hours. This has made me very uncomfortable with this lock all of a sudden. It is in an office in a locked building - with the way the app is functioning, I would not rely on it for my front door. Also the remote lock/unlock by a single tap would be great if it worked flawlessly. Instead, we are now driving to our office in the middle of the night since the app is sometimes saying it is locked and sometimes not and not responding to touching the lock icon but then may respond an hour later. Someone needs to get on it to get this resolved

The App is faulty

MacielAng

It constantly shows that my door is unlocked and I walk over and it’s locked. That’s a major problem

App is buggy

Lilmamahang

Hi, can you please fix the app. It keep showing that my door is unlocked and locked when my door is locks.

Random locked and unlocked notifications

jthockey18

Been working great until the last week. Started getting several locked and unlocked notifications a day when it’s not actually unlocking or locking. Very unnerving to think that your door was unlocked during the night or while you were gone. This is a safety issue at this point. Please fix this.

Not great

dusneystinks

Every few minutes the lock box itself and unlocks itself without being asked. Something is wrong with the system.

DOESN’T WORK w/ iOS 12!!

autopay issues

You’ll send several citations of this issue: in short the lock/app doesn’t work well or consistently since upgrading your iOS to anything beyond iOS 11. It’s happened before on iOS 10 and took months to fix. Schlage - please update firmware!

Update has caused issues.

Hasty450

Since the last update I get random “door unlocked” messages. This was stressful as I received these when away from my home the first time. Upon returning I found the door was locked and yet sending false messages. I use to love this system, they just need to fix the last update.

What happened?

Wannabeep

Was a great app at 5 stars until this last update and now not tracking history activity accurately if at all. Getting no notices or history and at other times getting notices of unlocked standing right next to it clearly still locked.