My Verizon Reviews – Page 2
5/5 rating based on 2185 reviews. Read all reviews for My Verizon for iPhone.
My Verizon is free iOS app published by Verizon Wireless
Privacy nightmare
dfv157
This app collects data that goes far beyond what’s needed to facilitate service. What is Verizon doing with your usage data via the app? Not to mention the custom experience disaster to opt you into giving them all your data. This is definitely the worst company out of US carriers in terms of user friendliness and privacy.
need help!!!
saygain
i have had 2 months in a row of Verizon taking $438.00 (each month) from my credit card with no explanation!!!! i have been in the website with no luck& they make it impossible to even get a virtual person to resolve this!!!! I previously had AT&T before switching to Verizon. I definitely intend to go back to AT&T when my contract is done!!!!!!
A more difficult to use version of the website
okahart
This app is terrible. It’s basically their website in an app. It’s not a good way to get support and it’s just another way for them to try to upsell you on things.
Horrible shopping experience
MichaelaJane816
As a utility app, it is everything you need it to be. It’s easy to navigate, I can check my usage, add data and everything is very simple. For shopping, it is a nightmare. I wasn’t able to get helpful answers in the chat, there is no clear way to navigate to the cart. Every time I looked at a different type of accessory, I had to refilter for what phone I wanted compatibility with. And honestly the website was not much better. Please do better.
Pretty terrible App and substandard service
Amateur dater
This app is difficult, at best. Navigation is flaky. Mamy times buttons, arrows, and X are non-responsive. Navigation is not intuitive. Many times instructions are given that simply do not work or match the device menu. For example in describing how to use certain Verizon features you are being charged for: “On Samsung S10 goto >Settings….” then the next steps do not even match the menu tree in the phone. I expect more from a global telecomm powerhouse. My phone will also not access the Verizon Up rewards even after 57 minutes straight troubleshooting steps with a rep. How convenient that the worst-functioning feature is the one with something free for a customer.
Great tech guy
It's OK it's not that good
He is wonderful I was shutting dow my service with u do to others him an Lisa are the only two reps I’ve dealt with that got things done
Slow and cumbersome
Nuka907
The most frustrating ap I’ve ever used. I had to sign in 4 times to read a help article on how to set up a new phone. I’m going back to the online website