Pretty terrible App and substandard service – My Verizon Review

This app is difficult, at best. Navigation is flaky. Mamy times buttons, arrows, and X are non-responsive. Navigation is not intuitive. Many times instructions are given that simply do not work or match the device menu. For example in describing how to use certain Verizon features you are being charged for: “On Samsung S10 goto >Settings….” then the next steps do not even match the menu tree in the phone. I expect more from a global telecomm powerhouse. My phone will also not access the Verizon Up rewards even after 57 minutes straight troubleshooting steps with a rep. How convenient that the worst-functioning feature is the one with something free for a customer.
Review by Amateur dater on My Verizon.