Not working, unhelpful customer service – JUMP – by Uber Review

I started using the bikes almost everyday when they first came out. However for the past two months since they’ve changed from the U-locks to the locks that are unlocked when you scan a barcode—I can’t unlock bikes. I’ve tried calling customer service and emailing them multiple times and they simply say it should be working and my account is active. However I still haven’t been able to use it. The phone calls last 20 minutes for the same robotic responded and I don’t hear back any replies from my emails. I would love to use the service again. However it’s just not working for me.
Review by Blossom4ever on JUMP – by Uber.