Hotwire: Last Minute Hotels Reviews
5/5 rating based on 429 reviews. Read all reviews for Hotwire: Last Minute Hotels for iPhone.
Hotwire: Last Minute Hotels is free iOS app published by Hotwire, Inc.
This app scammed me
HARUN ATCEKEN
I definitely do not recommend this app. I booked a hotel in Springfield for $236.41 and when I went to the hotel I found out that all the rooms were occupied. I asked the hotel and HOTWIRE to be refunded my money, but no one even replied. Never use this scam app...
so Convenient!
sf-ss
I can’t tell you how many times plans have quickly changed when I’m at the airport or in a different city or need to head somewhere really quick, and I log onto Hotwire app and my problem solved in less than five minutes. This thing really is amazing, and it’s way cheaper than booking directly through the hotel . I’ve also had to cancel my reservations several times before, and hotwire was gracious enough to call the hotels and get the reservation canceled even though their policy says otherwise. I can’t tell you how happy I am for this given our plans change last minute so frequently, especially given Covid. I love hotwire.
Worst customer service ever!!!
Trung N Le
I booked a hotel in Houston from Hotwire App like I always do before a trip. It said “SOLD OUT” so I rebooked a second hotel. This time it sent me an email with a confirmation number. When I almost arrived to Houston, I checked my phone and realized they charged me for the sold out hotel. I immediately called Hotwire to inform them the issue. The agent told me to not worries, he only see the second booking on his end. I said “okay” because it was only pending. Today I checked my bank and saw 2 booking have been posted. I called and hold for over 1 hour, and they said they can’t give me a refund. The first booking confirmation already sent to my “secondary private email” which I don’t even know or own it. I have a worst experience with Hotwire after years of using it.
Worthless
nivlak-2
Why have an app that forces you to still call or use the online web-based version? Very unhelpful.
Horrible customer service
Marissa617
Paid 110$ for a hotel that wouldn’t allow me to even check in, I tried explaining the situation and stressed the fact THEY WOULDNT LET ME CHECK IN. Asked for a refund and they told me no. Even though I’ve spent HUNDREDS threw this app. Very very disappointed and I’m deleting this app. Rather use one that actually cares about their customers.
It’s a Hit and Miss type of thing..
AuspiciousBUD
You really need to read the fine printing, tons of bad loop holes with fake promises:: it’s a hit and miss, it really can come in handy and SAVE you TIME & MONEY but you need to be adventurous and NOT a PICKY PERSON to enjoy HotWire or it’s App. Good Luck MY PEEPS!
Beware
dinaamoma
Beware of this company, they are scammers, I booked with them within an hour, I called them, canceled the reservation, they paid me $491:99
UNETHICAL
gvlahos90
I had a 4 day trip in California with my partner and chose this place to be our designated hotel given its cheap pricing and "FREE BREAKFAST" included. As soon as we arrive to check in I asked the front desk person if she could provide information about breakfast (hours, where, etc.) and was told that there is no breakfast. I then showed her my reservation, which specifically stated that breakfast was included, and she said that they don't provide any breakfast but instead provide guests with a $10 voucher per room to eat at a cafe next door. Well, the cafe next door is fairly expensive and it would cost us close to 180 extra to pay for breakfast for 2 people every one of the next 4 mornings. The $10 voucher per room would be able to pay for one cappuccino and that's it. Literally. Anyway, I then asked if there was something Hotwire.com could do about and if the hotel could do something about it. Maybe give us some money back? Maybe give us a few additional vouchers? SOMETHING? Both Hotwire.com and the hotel did absolutely nothing to address the situation. I ended up paying almost $200 for breakfast for 2 for 4 days that I did not anticipate. All I got from the hotel was "that's weird. Not sure why your reservation said that it included breakfast. It shouldn't say that". All I got from Hotwire.com was "there's nothing we can do besides offering you a 25% coupon for your next booking with us. Aside from all of this stress that was super sketchy, unethical, shady, irresponsible, an unprofessional, the hotel is mediocre.