UNETHICAL – Hotwire: Last Minute Hotels Review

I had a 4 day trip in California with my partner and chose this place to be our designated hotel given its cheap pricing and "FREE BREAKFAST" included. As soon as we arrive to check in I asked the front desk person if she could provide information about breakfast (hours, where, etc.) and was told that there is no breakfast. I then showed her my reservation, which specifically stated that breakfast was included, and she said that they don't provide any breakfast but instead provide guests with a $10 voucher per room to eat at a cafe next door. Well, the cafe next door is fairly expensive and it would cost us close to 180 extra to pay for breakfast for 2 people every one of the next 4 mornings. The $10 voucher per room would be able to pay for one cappuccino and that's it. Literally. Anyway, I then asked if there was something Hotwire.com could do about and if the hotel could do something about it. Maybe give us some money back? Maybe give us a few additional vouchers? SOMETHING? Both Hotwire.com and the hotel did absolutely nothing to address the situation. I ended up paying almost $200 for breakfast for 2 for 4 days that I did not anticipate. All I got from the hotel was "that's weird. Not sure why your reservation said that it included breakfast. It shouldn't say that". All I got from Hotwire.com was "there's nothing we can do besides offering you a 25% coupon for your next booking with us. Aside from all of this stress that was super sketchy, unethical, shady, irresponsible, an unprofessional, the hotel is mediocre.
Review by gvlahos90 on Hotwire: Last Minute Hotels.