Hotwire: Last Minute Hotels Reviews – Page 8
5/5 rating based on 429 reviews. Read all reviews for Hotwire: Last Minute Hotels for iPhone.
Hotwire: Last Minute Hotels is free iOS app published by Hotwire, Inc.
Don’t book through Hotwire
Marky217
Their customer support is horrific to say the least. A booking was made on accident, and I had confirmation from the hotel and a representative from the company stating I will be issued a refund for the mistake. Long story short, they decided to not follow through and keep my money despite me having a conversation saved between me and a representative where the rep states, “it seems that the hotel authorized a refund for this reservation”. Terrible, terrible customer experience. You guys just lost a really good customer, I’ll be mentioning this to everyone I know.
TERRIBLE COMPANY!
SRD 1990
I originally loved Hotwire. It’s what I’ve used for years to book hotels and rental cars. HOWEVER, their policies are complete garbage if you get stuck in a bind. Especially during Covid-19 and all the special restrictions for each state. I live in New York and our governor doesn’t care about the 2 week quarantine mandate that was lifted by the CDC. So me thinking it was now ok to travel (without having that mandatory quarantine) I booked a trip to Utah with almost 600 dollars worth of hotel nights and car rental days. Once I found out that I couldn’t travel there because of our jobs not wanting us to have to quarantine for two weeks, I immediately got ahold of Hotwire assuming they would respond as a good company like Delta would and show compassion on the matter and refund me for the misunderstanding. Long story short, I talked to four different people with one of them being a supervisor and they all said the same thing. Their policy is this and they will not stray from it no matter what. They wouldn’t even give me credit through Hotwire for the 600 dollars I just lost because of something out of my control. DO NOT USE HOTWIRE. THEY WILL ROB YOU THE FIRST CHANCE THEY GET. There is no compassion, there is no forgiveness. This company is scum and it needs to have light shed on it.
It’s a scam
sonu.reddy
I’ve booked a hotel in Hotwire paying extra for 3 star but they have provided 2 star named as 3 star And too worst hotels
Wonderful
hammersjane
The rooms I have booked have been the best rooms. I would recommend Hotwire to everyone.
Inconsiderate group. Trip advisor much better
Kal1212772222
I paid for a hotel that I didn’t even use and I was told I can’t change it because I made the human error of not fixing it when I booked it the night before the day I was going to actually stay. They said they can’t help me because it’s a hotel policy and hotel tells me they can’t change it because it’s a Hotwire policy. I was told by aloft I can change the date and Hotwire told me no at all. They didn’t wanna help me out but just say sorry we took your money have a nice day.....after spending a lot of money with Hotwire already it’s disappointing. I loved Hotwire but now will only use trip advisor or kayak. Trip advisor gave me a first time discount for the inconvenience of Hotwire. Definitely recommended trip advisor
Fix Area Refinement (can’t click)
LAX20531
Changing areas mid-search is impossible bc the page won’t scroll to the bottom where the drop-down appears. At least not on iPhone 11 Pro