Worst customer service ever!!! – Hotwire: Last Minute Hotels Review

I booked a hotel in Houston from Hotwire App like I always do before a trip. It said “SOLD OUT” so I rebooked a second hotel. This time it sent me an email with a confirmation number. When I almost arrived to Houston, I checked my phone and realized they charged me for the sold out hotel. I immediately called Hotwire to inform them the issue. The agent told me to not worries, he only see the second booking on his end. I said “okay” because it was only pending. Today I checked my bank and saw 2 booking have been posted. I called and hold for over 1 hour, and they said they can’t give me a refund. The first booking confirmation already sent to my “secondary private email” which I don’t even know or own it. I have a worst experience with Hotwire after years of using it.
Review by Trung N Le on Hotwire: Last Minute Hotels.