Hotwire: Last Minute Hotels Reviews

Old switcheroo: False car reservations

bludjohn

If you want to reserve a specific car you want and be greeted by a downgrade, then Hotwire is for you! Been on hold with them for almost an hour now even after multiple support agents said the situation would be rectified if I provided them the info from the agency paperwork that documents the downgrade. They also spoke with the manager at National (terrible rental car service, first of all), and still nothing was done. Still waiting on their “customer support”...

FAA Inspector

Riplov

Excellent services! Excellent prices every time!

Where did flights go?

frankz00

The website tells me to get the app yet the app is just a neutered version of the website which does have flights. Why would I want a degraded version of what the website has!?!? Finish the app before trying to push it onto the users! There's no reason to use it without flights! ONE STAR!!!!

Cheated me out of $40

Reidrandy

Twenty year customer but you took advantage of me.

Great Anniversary Surprise

Cbirdy20

Hotwire helped make our anniversary amazing with a great room

GARBAGE COMPANY

Good Ol' Jud Jud

Garbage company. They offer no customer service and zero flexibility, even when you miss a flight or have a covid scare. Better deals out there.

Booked at WRONG HOTEL!!!

helpwglitch

Wow where to start, first I booked a Hot wire deal for a hotel in Shamrock, Tx. I showed up at the hotel by the address found in my confirmation however they could not find my reservation. Come to find out somehow they have this account mixed up with another hotel in Dallas, TX. When I called Hotwire, I was hung up on 3 times due to them “not getting ahold of the hotel to verify reservation” I advised them the phone # they have associated with this hotel is not correct. I provided the correct phone number to them by a simple google search and 1 rep hung up on me when she told me she called them and no one answered. I placed her on hold and called the hotel and they answered immediately. When I told her this she hung up on me. The 2nd time I spoke with a rep she told me the number that I provided to her for the hotel was a cell #. I advised her it isn’t and did a 3 way call with the hotel. They confirmed they did not have a reservation for me and that I am not the first person who this has happened to with them through hotwire. The rep hung up on us during our conversation! The 3rd rep, I don’t even know what happened, I thought she was actually gonna do something but she hung up when I was on hold and it went to some voicemail message. I have NEVER had problems with hotwire before, I use them frequently however I will NEVER use them again after this! I have spent at least 2 hours on the phone with them and I still have not gotten a refund!!!!

Hotwire: Last Minute Hotels Reviews – Page 10