Hotwire: Last Minute Hotels Reviews – Page 6
5/5 rating based on 429 reviews. Read all reviews for Hotwire: Last Minute Hotels for iPhone.
Hotwire: Last Minute Hotels is free iOS app published by Hotwire, Inc.
Westin Oaks review
Belovepa
Westin oaks need to clean their rooms. We stayed there 2 nights this week and we were not pleased. Thank you.
Unfortunate
disquisted
It’s unfortunate that in the current pandemic a company refuses to make any travel adjustments when this travel involves unsafe areas. I’m thoroughly disgusted with your refusal to issue a refund. It’s left such a bad taste that in better times I will use other companies for my travel plans.
Terrible customer service
Professional in the Field
I am sick and tired of this company's unaccountable customer service. The company posts information on its site and app about hotel amenities and services that are not true, and then barley steps up to correct their mistake. What's worse, even after you report the mistake, they don't change the inaccurate information posted. Another reviewer called the company "fraudulent," they weren't far off from the truth. Wasn't the first time I had to call my credit card company to contest their charges and probably won't be the last time.
Late night check in
#1200Sozok
Do not book through Hotwire after 12. None of the hotels will honor your reservation! Hot wire does not explain it before hand. While customer service is attentive Hotwires policy is so vague that they aren’t any help. Book on your own. The convenience isn’t worth the headache.
Awful customer service
psjduebsd
Had reserved a hotel during the Covid pandemic. Before leaving for said trip I was informed by the business who was to keep my pet overnight that they were closing down due to an employee contracting the virus. Requested a cancellation on the app and it was marked as “cancellation requested”. After nothing for a few weeks I finally called in and was told I should have called to make the cancellation and there was nothing they could do. What’s the point of being able to cancel a hotel through the app if I have to also call in. There was zero correspondence from them even though they have all my contact information. Use hotels.com they have fantastic customer service and better deals. This app has been sent to the delete pile. USE A DIFFERENT BOOKING APP AT ALL COSTS.