Hopper: Flights, Hotels & Cars Reviews – Page 5
5/5 rating based on 692 reviews. Read all reviews for Hopper: Flights, Hotels & Cars for iPhone.
Hopper: Flights, Hotels & Cars is free iOS app published by Hopper Inc.
Disappointed/Frustrated
Nesse101489
I accidentally purchased a freeze (basically a deposit) for the wrong trip and after correcting it I realized I was charged for the mistake. I messaged with customer service back and forth for 2 hours and they refused to reimburse or even credit the charge to the correct trip purchase. The app is a bit misleading so be aware if you already have your card info stored in the app it won’t take much for them to charge you. I just felt they were rude and unfair with regards to this issue.
Customer Service is Trash— Price Freeze Issues
The ZayWay
I tried the hopper app because it was convenient and i liked the idea of paying half of my ticket off while getting the rest of my funds together (price freeze- $70). I tried to purchase my ticket when the price lowered only to repeatedly get an error meesage that something technical was wrong. A text exchange with an agent revealed that there were no seats available on that flight. It literally says on the site for situations like those where seats become unavailable during my price freeze period, i should be able to transfer my deposit to another flight or get a refund…. I got neither option nor a response from the associate when i brought that up! But they want me to spend another $130 for a whole new ticket?
A Travelers Must Have App!
Dani on the Plane
I have been using Hopper for a few years now & think it’s the most accurate, user friendly way to purchase tickets. The few times I’ve had issues, they have ALWAYS solved them.
Proceed with caution
BibblePoundstone
I’m floored by the number of good reviews for this app. Be careful about using the “price freeze”. I “froze” a flight and found much cheaper prices elsewhere, even from the airline websites. Customer service would not confirm that they would honor lower prices seen elsewhere. Now I’m out $70 because the “price freeze” function is non-refundable. This is a scam and a shame- an ethical violation even. Only use this app if you don’t mind being shafted. I’m disgusted!
Tips
Dodgers2013
I love this way you guys deliver to the good beer but I can afford it this time but next time I will thank you for being a great app with Hotels.comm they’re not good