Customer Service is Trash— Price Freeze Issues – Hopper: Flights, Hotels & Cars Review

I tried the hopper app because it was convenient and i liked the idea of paying half of my ticket off while getting the rest of my funds together (price freeze- $70). I tried to purchase my ticket when the price lowered only to repeatedly get an error meesage that something technical was wrong. A text exchange with an agent revealed that there were no seats available on that flight. It literally says on the site for situations like those where seats become unavailable during my price freeze period, i should be able to transfer my deposit to another flight or get a refund…. I got neither option nor a response from the associate when i brought that up! But they want me to spend another $130 for a whole new ticket?
Review by The ZayWay on Hopper: Flights, Hotels & Cars.