Zendesk Support Reviews

SSO works on iPhone, not on iPad app

48 user since 1989

I always wanted to say “if I could give zero stars...” Seriously, this is strange. I just logged into the iPhone app no problem, using my company SSO (Zendesk certainly supports SSOs). On the iPad, it gets so far, then just sits there. The app works zero percent of the time, so it should get zero stars.

Two things I do not like

Aponimafous

1) I do not like having to return to a work order when I apply the status of it, eg. New, Open, Pending, etc... This issue is not always the case, but if I were to guess, I would have to say, it usually is an issue, more so than not. 2) I do not like the “Tags” features input parameters, mainly hitting space to save the applied data, nor having to apply underscore key, backslash key within data’s context!! All in all I do like the program and it’s simplicity to document required information to use as tracking for our dept.

Great Access on Mobile

Spiritually Filled

This app is wonderful. Not having to carry a laptop around, just access, has been a great plus.

Allows me to work, but needs to be better

Bsuyematsu13

I can get basics of the work I need to do done with the app, but it can be a pain to scroll through several long messages to find the most recent message I’m trying to respond to. Also feels like a ton of unnecessary tapping (clicking) to submit a response. Biggest issue: why can’t I attach documents? Maybe this is an active feature and I’m just too dumb to figure it out, but there are several times I need to attach a document in my support replies, and I can’t do so. I would bump up rating if I was capable of doing this.

Great app but missing key functionality

raidenlee

The app is great especially for a team that is geographically challenged. However the app unlike the web app does not have the functionality to answer zendesk IVR calls. We use zendesk sell which does. Please add the ability to answer calls that come in the the zendesk talk system.

Agent Collision

Cea1299

The app is great for the most part. However, it needs to show when another agent has assigned a ticket to themselves so other agents do not answer the same ticket. This causes confusion for our customers. The desktop version allows this so should the app.

Order of Messages

Big d's 0<3

The new order of messages is awful. The comments need to be cleaner and streamlined where the newest message is on top rather than on the bottom. Sometimes the newest message is on top when I’m looking for it at the bottom. Need to fix the way messages/comments are displayed in the app quickly. It makes responding to cases more difficult than it needs to be.

Zendesk Support Reviews – Page 5