Zendesk Support
| Category | Price | Seller | Device |
|---|---|---|---|
| Business | Free | Zendesk, Inc. | iPhone, iPad, iPod |
The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Reviews
Will be great if we could check the satisfaction scores/ratings in the app
Carlo17K
Satisfaction stats need to be available so we don’t always have to switch to desktop to check it
Switch between assigned and unassigned ticks
lodn87
Every time I assign a ticket from the notifications in IOS, I can never close the window to go to the default tray, I must close the application and open it again, I am a zendesk user for 5 years and this did not happen before, I have been hopeful in the last 4 updates thinking it will be solved but nothing ...
Signed out everytime
Sumedh03
The app is great, but it has a very annoying bug. Whenever I exit the app, I am signed out. Then, when I open the app again, I have to re-enter my username and password. There is no option to remember my login. Once this is fixed, I will gladly update my review.
Buggy
Rickm23
I’m noticing when I reply to a ticket that comes in I am unable to click the X at the top to close the ticket to get back to something else I’m having to close the app completely and get back into go to another ticket. Has this issue come up for anybody else?
Review
WayneSB
Zendesk is a good application to assign, update, and view tickets and tasks. Mobile app is great for Field Service use when on the go!
Has an iOS quirk
Richard Quinones
The app works well and lets you keep in touch with you support tickets on the go... but on iOS13, when you quit the app and reload it, you have to go through the complete initial setup again (as if it was your first time using it). It doesn’t do this on Android.
Unable to log in
Jodamannn
When attempting to log into the app I get the following error, “The data couldn’t be read because it isn’t in the correct format.” This only shows up when entering the correct password. When entering incorrect information it throws the correct error. Literally cannot use the app
Missing inline images
POLARISpro489
You still, even in 2020, have to click to view an inline image. Or “click to download” to view an image. Like come one.
Login bug
Brown Salami
Have to type login credentials after closing the app every time. I’ve reached out to the support team ages ago about this, and they’ve provide no update as to when or if they’re going to fix the bug.
