Zendesk Support Reviews – Page 6
5/5 rating based on 139 reviews. Read all reviews for Zendesk Support for iPhone.
Zendesk Support is free iOS app published by Zendesk, Inc.
New version broke the URL scheme
luckman212
Used to be clicking on a *.zendesk.com link from an email would directly launch the app. Now it takes you to a landing page. Not sure what broke but if possible please fix!
Broke now
DPCroy
I just updated on phone and iPad. App is now broken “request limit reached. Please try later”
Order and spacing are really bad
samgraves2
New messages should be at the top. Spacing should be better. Right now there are so many gaps it’s difficult to use the app. I don’t use it all unless I absolutely have to.
Super impressed, but...
BrotherZ
Always impressed with the level of attention ZenDesk gives to their apps. One feature I’d like to see added is the ability to merge tickets in the app. Other than that, this app just keeps getting better with every update!
Good, but missing features the old app had
Joel936
Works well if you only work with a single Helpdesk. The old app had the ability to sign into multiple desks. It would be great to see that feature added back to the current app.
Bad UX and lots of bugs
Mrmirz
Macros don’t work on the mobile app. The user experience in general is very clumsy. Needs to be simplified.
Can’t add a requester!!
Mvp28885
I can’t add a requester on a ticket. I put the name and there’s no files to save. What’s the point of creating tickets without a requester name? Too bad, I like the online site but if I can’t use mobile then I’m looking elsewhere.
“X” button to close window not working
Jay800
After the recent update, now I cannot close any window within the app. Pressing the “X” does not close the window and I have to close the app.