Allows me to work, but needs to be better – Zendesk Support Review

I can get basics of the work I need to do done with the app, but it can be a pain to scroll through several long messages to find the most recent message I’m trying to respond to. Also feels like a ton of unnecessary tapping (clicking) to submit a response. Biggest issue: why can’t I attach documents? Maybe this is an active feature and I’m just too dumb to figure it out, but there are several times I need to attach a document in my support replies, and I can’t do so. I would bump up rating if I was capable of doing this.
Review by Bsuyematsu13 on Zendesk Support.