Zendesk Support Reviews – Page 3
5/5 rating based on 139 reviews. Read all reviews for Zendesk Support for iPhone.
Zendesk Support is free iOS app published by Zendesk, Inc.
Maybe I need to learn more about how to use the app
V_Nation
We are new with this app. I love the desktop version, but on the app version I have not figured out how to merge tickets.
Sorting and group view
lovethecatwalk
It would be great to bulk reply and sort by sender and subject. Also see the Group easily. And not have to add easy format macros for mobile.
Every Update Ruins a Slightly Functional App
doominikki
I’m probably the only one of my co-workers who still bothers with this app. When it’s very busy, I mainly use this app to send me notifications that a new ticket has come in or an open ticket has been updated. To use this app for anything else is beyond frustrating. It crashes randomly, my newer macros aren’t available (even if I sign out and sign back in), and I could go on and on. The reason I’m writing this review is the one thing I use this app for no longer works since the latest update. That’s right, I no longer receive notifications about my tickets. I have to go into the app and manually refresh the “Notifications” feed to see all of the activity I’ve missed because nothing was sent to my phone. This is at least the second time this issue has occurred in the wake of a shiny new software update. I have no idea how this version has four and a half stars.
Love the Zendesk App
Dterriffic
I love this app because it allows me to work a case and communicate with my customers from anywhere. There is plenty of functionality here so I can update any metadata fields I need to on any case. The app is stable, streamlined, and gives me what I need to work cases from anywhere. Well done Zendesk!
Happy Customer
LDKraj
The app is easy to use and makes my job as a mostly remote support agent so much easier. I can be on the go and reply quickly to customers. I have loved using Zendesk the past few months and their quality of design and service extends into their app perfectly.
Limited at best
BLAPIERRE
This app is little more than simple ticket updates. No integration support for apps (Jira please?) or knowledge capture functionality. Agents wanting to do anything beyond status updates will find themselves needing their laptop.
Where are my Macros?
ramenhotpockets
Although I do enjoy the convenience of this app because I work on the go, I have ZERO access to my web macros that the business has set up which is very frustrating. Those are needed. Help?
So Appreciate This App
Bogman68
As a remote employee, sometimes I find myself away from my home office when a support ticket comes in. When that happens, it is SO nice to be able to help my customers and keep my ticket load under control. When there are bugs, they get fixed. And there are new features added all the time. I’m grateful for this free app that gives me so much freedom and functionality!
Won’t work with iPod pro
Wish204
Desktop version (web browser) works, but it is pretty much useless if you want to use it by iPad Pro, etc. working with a team on various platform? - No.