App used to be a blessing now it’s a nightmare – Wag! - Dog Walkers & Sitters Review

I use the app A LOT! I schedule sittings to cover my business travel so I’m scheduling a sitter at minimum once a month with a few walks sprinkled in here and there. When I first started using the app it was amazing! The sitters genuinely cared for my pups and wanted to get to know them. I started to notice a decline in the quality of walkers. More people in it to make an extra buck doing the bare minimum of work possible. When I returned from my last trip I not only found urine soaked dog beds from my dogs who never have accidents, I also found a pile of vomit, and a fine coat of a strange white “fuzz” coating my entire floor. All the sitter had to do was walk them twice a day and make sure their food and water stayed full. Had she walked them within an hour either direction of 9am and 5pm they would not have had to urinate on their own dog beds. One thing that upsets me the most is that I always request preferred sitters AND NEVER GET THEM. It’s an option when you’re booking in the app. Now if I reached out to some of my preferred people first, did all of the scheduling work, and texted multiple Wag phone numbers to ensure only the preferred sitter I had already spoken to was allowed to take job is the only time I got a preferred sitter. And one time I did all of that and the preferred sitter STILL didn’t get the job. I don’t have time for that and isn’t that why I pay wag!? Sure enough, after this last nightmare with yet another random stranger in my house, I reached out to two of my three preferred sitters. They got zero notification that I had requested them. Another issue, twice I’ve had a sitter keep my key on them instead of leaving it in the lockbox. One time, the sitter came within a few hours to return it to me. At the time it was my only key. Here I am, suitcases in hand, exhausted from a long business trip, just dropped if by a cab, and I can’t wait to get inside where it’s warm and cuddle with my doggos. Instead, I get to sit outside where it’s freezing, with my dogs freaking out because I won’t come in FOR TWO HOURS!!! Now my second key is missing since February 22! Almost 20 days ago!!!! I’ve asked for a refund for my last sitting and for my key to be returned. Instead of answers, all I’ve gotten is shuffled around to multiple people and have to explain the entire story every time. Don’t depend on WAG to make your life easier. They don’t.
Review by NatalieR143 on Wag! - Dog Walkers & Sitters.