Via — smarter mobility. Reviews

I LOVE Via!

Truf1

This is THE best means of transportation in the city! Always a great experience!

Not possible to delete payment info

Former Grad Student

This app should receive zero stars. I installed this app and created an account during a visit to NYC on the recommendation of a friend. However, finding that Lyft was less expensive, I never did use Via and tried to remove my payment info before deleting my account and the app. When I went into the app to do this, I found that there is no way to delete payment information or an account. I contacted Via Customer Support and this is the reply I received: “I'm so sorry for any inconvenience. Unfortunately, there must be a payment method in the app at all times. You can add a decoy/fake paypal account or an expired card as a payment method and once you do that, you'll be able to delete the payment method you currently have and do not want to keep stored in the system. Once this is done, please let me know so I can proceed with the deactivation of your account.” I’d like the developer to respond to this and tell me why I should have to make up fake payment information in order to delete my real payment information from the app. I realize that I need to have payment information to use the app, but there should be a way to delete payment information for those of us who are intending to delete our accounts and the app from our phones. Keeping our payment information hostage is really a bad practice and makes this company liable if our accounts are accessed illegally. An answer, please, Via developers?

Thanks on Thanksgiving Day

Ginabelle56

Excellent driver. Very professional.

Better ride share

GlassCityKelly

Intersection pickups for shared rides and 30 seconds to hop in so you’re never sitting around waiting for the next person to get In or find the car. Easy to use, good prices, and nice drivers.

Love via!

tallal23

Always the cheapest option around NYC. Great customer service.

Sometimes worth it.

itsnitworthit

Constantly changing policies, changing prices based on weather and usage. Never what you except, unless you’re expecting a mediocre experience. Hires literally anyone with a pulse to drive for their company. Sometimes cheap sometimes (too frequently) 4x the usual price even with via pass. Via pass does nothing unless you live 5 blocks away from wherever you’re going. Not a supportive company and definitely overlooks customer safety and experience.