Via — smarter mobility. Reviews – Page 3
4/5 rating based on 673 reviews. Read all reviews for Via — smarter mobility for iPhone.
Via — smarter mobility is free iOS app published by Via Transportation, Inc.
Really wanted to like it
NotWhatUExpected
I really wanted to like the app because it’s so affordable but the wait times and customer service is pretty terrible
Hit and miss with the routes
Russdc88
All in all, the experience has been good. However, the via app has recommended my driver to take some weird routes to my house and when picking me up. Easily adding 5-10 minutes to my car ride. Not the drivers fault, mostly the gps data it’s using. Due to this, it has added an additional 5 minutes to my wait time and probably another 5-10 minutes for the ride home. Definitely needs an update!
They do save you more than Lyft and Uber
NYCMICHAELANGELO
However the wait time is serious so learn to plan ahead accordingly. Anywhere between 10-15min depending where there service extends in NYC area.
Price increase
vivianbueno
I used to be someone that would use Via all the time and recommended it to everyone. Since I live and work in DC I thought it was a great way to move around the city, specially with the Via pass for commuters for $149 a month. Unfortunately the prices have gone up significantly. To explain how the Via pass works: You pay a monthly fee that cost $149, with that they cover up to $8 of the ride, any additional charge you need to pay for it. I didn’t mind when the additional charge was $1 or $2. But lately I have been getting $14 or $16 as the additional charge. It’s also ridiculous to be charged so much money fo rides that you need to literally wait 15 to 20 minutes for your driver. It has become more unaffordable and in some way a commodity that doesn’t really benefit me as a commuter. To end my review I was almost paying $500 a month for Via ( almost a car) and at this point public transportation is waaaaaaaaaayyyyy cheaper. #byeVia
Thanks to Mustafa!
mariutchcalla
The service was great ! Mustafa was so Kind, a True Gentleman! Very Helpful!
My Ride
Keelsfab
My Driver was exceptional! Very professional and kind. His vehicle was immaculate. I truly enjoyed my short ride with him!