Spin - Electric Scooters Reviews – Page 15
5/5 rating based on 190 reviews. Read all reviews for Spin - Electric Scooters for iPhone.
Spin - Electric Scooters is free iOS app published by Skinny Labs Inc.
Lots of bugs and issues
Zzzzzzuehrhrja
I’ll start by saying I fully support anything that gets more people riding. That being said, after using the service for a month I finally called it quits after all three bikes in different locations I tried to use today were either “currently on a trip” or “in need of repair”, according to the app. Before Spin I used my own bike, but for bouncing between buildings at my university I figured Spin might be more streamlined than locking and unlocking my own bike with a U lock. In practice, I’ve found the experience to be extremely buggy, having to force close and open the app again almost half the time (I have an iPhone X, so not an old phone issue). In addition, I’ve had 2-3 trips continue after locking and parking the bike (true to their word, I wasn’t charged, but still stressful). After a month, I would venture to say that at least half the bikes in my city are in disrepair. I’ve opened at least a dozen support tickets this month... support has been prompt and I appreciate that, but I can’t justify spending money anymore on this service.
Bike wouldn’t unlock
Its "OK"
I tried to get one on campus and scanned the bike with my phone but it never unlocked nor made that sweet sweet beep. The timer has been going on for over 11 hours now. There’s no live support for things like this, I’m stuck on the app with the timer, and the only thing I could do is leave a voicemail and send a support ticket and hope someone responds.
App Doesn’t Work
yvhuefbiydgj
These bikes are all around me and I would love to be able to ride them but unfortunately the app doesn’t work. It opens to a frozen orange screen. huge bummer
Will auto-reload balance without your permission
AnonReviewer12
This app will allow you to use Apple Pay which is cool at first, but when your balance runs low, they will automatically reload $5.00 into your account without notifying you (I didn’t know that was possible with Apple Pay). When I went to turn off this setting, the switch would always toggle back on... I recorded my screen when that happened. Super scummy. I asked for a refund of this amount so I’m waiting to hear back otherwise I’ll issue a chargeback with my CC. Lastly, even if you’ve funded your account, they’ll ask you for your CC number when you try to scan a bike! They say your card will be “secure” but I wouldn’t trust them with it given my current experience with them. It also defeats the purpose and security of using Apple Pay if you eventually have to give them your card number. UCSD students: STAY AWAY. I know the free $5 is super tempting but dealing with this company and it’s BS charges is a pain. There’s so many other options in San Diego (limebike, ofo, bird, etc). UPDATE: Spin reached out to me and told me that they cannot refund auto-reloaded balances (despite it being enabled by default and without notice). I will be contacting my CC to issue a chargeback.
FAST AND GOOD
mdwittenberg
App made it easy to have my first ride. Super streamlined with payment via ApplePay. I look forward to future rides in the city!
Does not reliably display bikes
iLynne
The map displaying bikes does not refresh without restarting the app. When it does refresh, it displays bikes that don't exist. This is not a matter of the bike being taken before I got there. I could see the location where the two bikes should be. Also displays an error banner stating that Spin is not available in my city. Two stars because it does display some bikes accurately.
Easy access to Spin
asau2
Convenient way to access hassle-free bike share system with the ease of parking it anywhere in appropriate locations. App works well to indicate where the bikes are, but a hard reset of the app is sometimes needed to refresh the bike locations on the map. The app takes a minute to show real-time location of recently parked bikes. Wishing there was a refresh button and a way to show the credit reduction for the promo code.
Brilliant!
Theo b b
It seems there are still some kinks to work out with the app. I've noticed one bike that was mapped but was not in that location and I just picked up and rode one that was not showing on the map at all. Other than that, 5 stars, it could not have been faster to get up and running, they're all over town, the price is right. I am excited to have this in Seattle!