Hotwire: Last Minute Hotels Reviews

Crooked Company- Buyer Beware

Dad-Dan

STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!

Save money with rentals!

Nickelfish6

I love Hotwire when renting vehicles. They always have the best deals especially when you’re on a budget! Totally reliable and super easy to use with the app.

Long time user no more

4;32-6?7:)

Long time user of Hotwire for years...to the tune of tens of thousands of $$...no joke. Business, pleasure, family trips, you name it. Have touted this company and its simplicity with friends and family forever as I believed in its value. No more. Just spent 59 min on hold with them and was hung up on...after following email instructions. Unfortunately, this is a recurring theme. I had to contact them back in 2013 re: plane changes and it took 2 days to talk to someone. It was eventually fixed but we still laugh at the amount of time (hours) it took. Absolutely NOT worth the hassle. Fool me once... Word to the wise...90% of the time, you save money. The remaining 10% of the time when you have unexpected changes/life pop up...this is NOT the company to deal with. Will not use again

COVID-19

Rick from Revere

I have been trying to get a refund on my 2 outstanding reservations for over 2 weeks now because our travel plans were canceled because of COVID-19. Both rental car companies worked quickly to cancel them on their end but Hotwire has been unresponsive. Disappointing and won’t use them in the future.

Customer Service

BryBryMick

Not only have I never received a response to my chat messages from them, as a company they were 100% unwilling to consider the global crisis as reason to refund a trip. You’ve lost my business forever and I will absolutely discourage my travel heavy colleagues from using your “services.” Goodbye my $500/month to Hotwire and thousands more from my business. Sure hope you don’t get a bail out, we should support customer-centric businesses. Hasta nunca.

Best Site❤️??

Ms.TreTre

Best Prices/Wonderful Customer Service❤️ Very convenient. Will recommend this site to friends and family especially during this Emergency Crisis the world is experiencing. Thank You For Your Service.

Just lost a loyal customer

unhappy hotwire customer

I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.

Hotwire: Last Minute Hotels Reviews – Page 11