Just lost a loyal customer – Hotwire: Last Minute Hotels Review

I have used Hotwire for over 10 years and have never had a problem. Today will be the last time. I tried to call them to cancel my car rental since I am unable to travel due to the Coronavirus. What a scam. They will not refund due it due to it being a Hot rate. I understand the cancellation policy but this is due to an International Disaster. I contacted the rental car company & they said it’s Hotwire’s policy not theirs. They do not receive the money until I pick up the rental. Really Hotwire you won’t amend your policy due to unforeseen circumstances which is out of my control. Shame on you. I hope its worth losing a loyal customer. Your taking peoples money without providing a service.
Review by unhappy hotwire customer on Hotwire: Last Minute Hotels.