Crooked Company- Buyer Beware – Hotwire: Last Minute Hotels Review

STAY AWAY! Any “deals” come with extremely bad and unprofessional service. My family and I were planning a trip to Florida and we rented our car through Hotwire. (Big mistake) A few weeks before our travel the COVID-19 pandemic was widespread, and residents of New York (my home state) we’re not allowed to travel to Florida. I filled out the form on Hotwire to help me with a “cancellation process”. After multiple phone calls to both the rental agency and Hotwire for weeks, I got nowhere. Hotwire refuses to help me with this situation and still has my money. Hotwire has an unethical approach to my cancellation, I was not getting “cold feet” rather a major global event was legally restricting my travel. They don’t seem to understand this is a pandemic. I would have been happy with an account credit, but now I am forced to dispute the charges with Visa. Unbelievably cruel and unprofessional. STAY AWAY!
Review by Dad-Dan on Hotwire: Last Minute Hotels.