Hotels.com: Travel Booking Reviews

Steer clear of this company

tnbbenz

Hotels.com will steal your money. Filing fraud with my bank

Put a customer service phone number

!1!!11!!!

Difficult to find a person to speak with about cancelling

I selected the cancellation insurance and because I paid on the app I was charged for the reservation term even though I checked in at 11:30 pm the first day of my reservation and checked out the next day at 10:50 due to vomiting issues I had. I was charged for 3 more days at $115.00 a night. I’ve called Hotels customer service and billing department and they had me call the hotel and talk to their owner for them. Still I’m out the money. Do not pay on line through Hotels app. Now I’m supposed to contact Hotels insurance company to get my money back from them if they decide I was sick if not I am out my “Cancelation Money”. I was told by an employee from Hotels app to only pay at the hotel never on line. It has been 2 months and I’m not giving up! Don’t use Hotels.com just call the hotel directly!

Impossible to cancel my reservation

Amazon'

My client came down with the virus, and I need to cancel my hotel reservation

Slow and doesn’t work and misleading

gayRaiders

Yep all the above

Scammed

truplussizediva

My nights are not applying to my account correctly. They are not showing up and when I call it’s been over a month since my stay and it’s still not showing on my account.

Favorites don’t work for me.

Mosst111

Hotel doesn’t get added to my Favorites when I click on the favorite icon associated with the property.

Rewards

HUSKERS360

I’ve stayed three nights with Hotels.com so far I have two more nights coming up in the first part of February I don’t see any rewards so far I’ve tried to sign in to no avail can you send me a link where I can actually sign in so I get credit for these nights I’m staying when I book with hotels.com I’ve been trying for quite some time and nothing seems to work on the app