Hotels.com: Travel Booking Reviews – Page 3
5/5 rating based on 600 reviews. Read all reviews for Hotels.com: Travel Booking for iPhone.
Hotels.com: Travel Booking is free iOS app published by Hotels.com, L.P.
Useless if you need help
bobbileas
I have tried multiple times over many months to chat with or speak to a person and it's impossible. This app and hotels.com is a waste of time, money, and effort. It is definitely not consumer friendly.
Can’t speak to anyone
Willowbas
I need help with a reservation and cannot get through to a live human being. Frustrating.
Unable to move to an Avenue that I want to go.
Martie239
I will not be wasting my time by trying to use an app that will not let me go to where I want to be.
No guarda la selección de favoritos (♥️)
Bobby_Law
La última actualización no permite guardar los hoteles seleccionados como favoritos… Eso reduce considerablemente la funcionalidad de la app…
Customer Service
Juicyj16
The customer service for Hotels.com is terrible and gave me the wrong information and tried to act like they didn’t when I sent them screenshots.
Bait and switch!!
Jefblack
Consumer beware. I thought Hotels.com would be a good place to book hotel rooms for travel. The stamps rewards program seems like a great incentive, every 10 stays you get one free state. However this is not the case, they removed five stamps from my account because they think that I was refunded by the hotel when I never was refunded. If you make any changes, or if the hotel makes any changes to your reservation that you booked on or through Hotels.com, they void your stamps. I will be filing a complaint with consumer affairs, and the Attorney General. Use at your own caution, but don’t plan on ever being able to redeem any rewards, as they will find any reason, or no reason, to remove stamps and rewards from your account. Also the customer service at Hotels.com is literally nonexistent. If you get a representative on the phone they will tell you they are unable to help you and it will have to go to another department and they will only respond via email. They will not address any questions directly.
Very happy
DenizFam
We are very happy with this App. Easy to use and love the free or discounted hotel when you teach 10 stays. Customer service since the pandemic has been difficult because there is no one to personally speak to.