Avis - Car Rental Reviews

Only does harm

redraiderguy

Both time I’ve tried to use it, it’s non functional and makes you call their terrible customer service phone number. This last time the apps complete failure system wide for Avis messed up my entire billing. And I didn’t even book through the app! Having the app is a huge liability and could cause you to complete lose your car, miss your flight, or worse.

Solid capabilities

leto shuffle

App allowed me to quickly make an online reservation after a flight cancellation and then after getting the car was able to change return location after more EWR flight cancellations.

Avis Reading Manager is awesome

matt hudd

Love using Avis out of Reading PA. Always first class service and Gisel is amazing. She always makes every effort to take care of the customers.

Preferences wrong

Gabbyf15

I’ve tried a dozen times to load my car preferences and what comes up when making reservations has no correlation to my preferences. I want a compact. It only offers me luxury and specialty vehicles.

Very bad

Dokmonovich

I TRY to use the app for my reservations because the pay it now is more affordable. I get an error every time I try to process the payment. The WORST part is that they debit my card for the amount the “failed” rental cost. Causing me to have to wait days until it clears. If you click it more than once, I hope you have a high balance. Because it will clear you out.. I am a preferred plus member and quite possibly will take my business elsewhere. Very unhappy

Yukon XL Vehicle sound system not working

Tom2087

Bose sound system not working only 2 speakers in dash. No roof rack, could not take our beach gear! Not a good start to a vacation!

Avis is the worst company in America

Avis is the worst

I had the worst experience ever with customer service and with Avis as a company. I was over charged and nobody cares when I asked to speak to a supervisor I was denied. Your customer service rep was rude and made me feel like they had a personal issue with me like they own the company. I had a transaction on hold and never received my refund or the hold release and when care attempted to explain it mad the situation 10x worst. I will never purchase anything from Avis along with my family and company this has been the worst experience ever.

App

rubenjorgeklang

No es posible que sea idioma castellano?

Avis horrible

MaCoReviews

I’m now on my third car because the first two were undrivable. One had a flat tire in the rental lot and obviously had not been checked for days, was filthy and covered with paint and scratched from somebody trying to get paint off with a razor blade. The second one had a malfunction light that the owners manual said meant I should not be driving the car. Avis refused to deal with it. They told me it was my job to go to an Avis center and replace it even though the car was not drivable. Customer service could not help me - they kept referring me to roadside assistance. Roadside assistance said they would help me only if I paid them several hundred dollars to bring out a replacement car. I could not access information online or in the Avis app because the Avis system would not let me go past a page that asked me to confirm that I had picked up the original car that had the flat tire, paint, stain seats, and scratched windows. I drove to a local Avis location the next morning, missing my daughters hospital procedure. The third car was a Cadillac that I hate, that gets less than 20 miles per gallon.. It has not been cleaned, and it smells of rotten food. They gave me a new contract for the Cadillac that was higher than the contract that I had agreed to when I reserved the car to begin with. They also wanted to charge me for both unlimited mileage and $16 a day for mileage. They also wanted me to commit to bringing in the car with a full gas tank, when I had contracted to come back with an empty gas tank. I refuse to sign those portions. I then had to extend the contract because my daughter remained hospitalized. The agent could quote me only a total price for the extension without any ability to tell me what components went into that price and whether I was being charged a higher rate than I had agreed to. He swore that Avis did not make available to Avis representatives the details of the total price. The rep also told me that Abe is representatives do not have access to the new contract entered into by the local facility for the Cadillac. I was also told that Avis has no online inventory and cannot tell me which local Avis locations might have a smaller car in stock and available to rent. This review is long enough so I’ll stop, but there were at least a dozen other problems with this rental. The biggest problem is that no one you call and know when you contact online has information or it has any ability to help. Customer service refers me to reservations. Reservations refers me to roadside assistance. Roadside assistance refers me to reservations. Reservations refers me to the local. The local claims to not have any knowledge of the Avis system. Etc. etc. etc.

Beware. Will take your money without booking a car

MikeyMahler

I payed on the app for a car and never got it at the rental office. They said they would give me a refund but who cared at that point I needed a car! Which wasn’t available!!! Never got reimbursed.

Avis - Car Rental Reviews – Page 6