AT&T Mark the Spot Reviews – Page 6
2/5 rating based on 242 reviews. Read all reviews for AT&T Mark the Spot for iPhone.
AT&T Mark the Spot is free iOS app published by AT&T Services, Inc.
Seriously outdated
gray_hat
This app dearly could use an update. It still doesn’t support the iPhone X and newer form factors. Sometimes I tap buttons and the whole app screen goes blank.
Mark the spot
RJ1968A
Hey AT&T, 2008 called. It wants its app back. This app is completely useless and does nothing
Nice that they put this out, but ZERO ACTION
sdnelson11
I’ve been submitting some of the same serious recurring problems for years. All you ever get in the app is they are “currently experiencing a technical issue in this area”, but that’s the same status I got two years ago when dropping calls and not connecting and nothing has ever improved and the status has not changed. It would be one thing if that were one spot that’s hard to solve, but dozens in the same situation with zero improvement and no change in status? AT&T are a bunch of clowns. Collect collect collect money, but little improvement in service or value. This app is one example of doing virtually nothing on serious, actionable customer data, and shows that AT&T could give two sh*#ts about the experience and satisfaction of their customers.
Needs refinement
iNexxFear
This app needs to be updated and made more current looking and more functional or dropped and incorporated into another utility that offers the options and features this was to support
It does nothing
Sparky/12kv
I have on this application for the past seven years. I have must’ve complained approximately 80 times. All you get back is we are working to improve the network in your area.Totally worthless waste of time.
AT&T doesn’t use the app as intended
samdlovelaceiv
I don’t know for a fact, but based on my brief use of the app, I think AT&T just uses this app to collect metadata for whatever purpose. I live less than 1 mile (it’s probably 1/2 mile away) a new AT&T cell tower (it’s the new kind where it looks like just a tall, cylinder) no equipment on the top or outside of it. Despite that, I average 1-2 bars (mostly 1 bar) at my house. I’m currently using an iPhone 11 Pro Max, and have 1 bar, my 8 plus was the same, and the 7,6,5,etc. I thought this app might give some insight on how myself and fellow AT&T users with brand new phones get terrible service living so close to a tower, but I received no reply or response through the app. It’s useless
Out of Date - Still Useful
Spudfish98
The app while does need some serious updating is a great tool to use. I have been using it for years to mark areas of poor data and/or coverage. Although it takes a while for AT&T to make the updates to the coverage they do eventually address the concerns. I like the area of the app that asks for feedback on areas you reported after changes have been made.
Pointless app.
Mystique1112
After having this app downloaded for approximately two years and reporting my own house for both data AND WiFi at least 2x a month, I’ve come to the conclusion that AT&T probably doesn’t read these reports or actually care about their bad coverage areas - it seems more like something AT&T created to give their customers the illusion of good customer service. I’ve only held on to their service for as long as I have because I was under the impression they were actually listening to customer’s complaints and concerns. Even Boost Mobile gets better service than AT&T does in my area... and I don’t live out in the sticks... I live in the greater metropolitan area of Houston, Texas. It’s pretty sad when a company with one of the most expensive mobile plans is outperformed by a cheap, prepaid cellular service company. It’s even sadder when that cheap cellular service performs much faster than AT&T’s own WiFi here.