Allstate® Mobile Reviews – Page 8
5/5 rating based on 1230 reviews. Read all reviews for Allstate® Mobile for iPhone.
Allstate® Mobile is free iOS app published by Allstate Insurance Company
Needs some fixes
bodhisattva8
This app used to be better, but is not working as well now and needs some fixes. It worked fine on my iPhone 7; and I liked that there was a place to record the contents of your home. That feature is no longer available. When I got an iPhone 12Pro, Drivewise stopped working. I keep getting a message to install it, but when I try to install I get an error message. This has been going on for months. I contacted Allstate about it and I was told they were aware that Drivewise was not working on some phones and they were working on it. Eight months later it is still not working. Also, I get badges on the app icon, but when I log in there is nothing telling me what the notifications are for. The app has potential and used to work better but there are definitely some bugs.
Misrepresentation
Nita3784
I am very disappointed with Allstate insurance. The agent who convinced me to switch companies for a better rate failed to disclose all the details of the policy and totally misled me on the steps for transferring my homeowner’s policy. I have been a customer for only 2 weeks and have buyer’s remorse.
THE WORST!!
Ger Vue
They made me wait more then 8 hours for a service that never came…. At 12pm my car died and I requested a tow service through the app, I was waiting for more then 3 hours no update, I call service support, they said it that my information didn’t go through ON THE APP!!! And they said that requesting service through the app is the fastest…. So I did the tow service through the phone, they told me that it’s gonna it’s way, I got an update that the tow truck is near by, 3 hours later nothing….. I called them back, they told me the same thing, more then 2 hours later, nothing…. I call them told them that I’ve been waiting for 8 hours…. I gave up on waiting and told them to cancel my request. Keep in mind I called them back from time to time, they just keep asking the same questions, information and say the same thing “we will send a rescue as soon as possible”. But that’s ridiculous….. I even told them I waited for more then 8 hours and they still didn’t do anything about it, I still would’ve have to wait more in 2 hours if I wanted another rescue…
Drains your phone battery fast.
rdginger
I find this app constantly using more than 80% of my phone battery, rapidly draining it. This can’t be good for the battery and will shorten the life of the battery.
Error in web payment
Madening!!!
So I checked pay in full when my policy was up for renewal and the web portal only paid a monthly installment. So I get a confirmation it’s paid in full but then I find a bill for the following month??? The reason I paid in full is to save money but the web portal errored and get charged the fee for an installment payment. Maybe I should change insurance companies like I did with my auto policy. GEICO does no make these mistakes. Allstate… your days are numbered if this happens again!?
Premium increase after a year without disclosure or heads up. Am shopping around again!!!!
Kcgasrat
Rates increase after they get you wi
Buggy and bloated
benvaz0414
It crahes all the time. Inside the app its a mess and it keeps logging me out so safe drivibg is bever recorded.
Horrible app. Constantly nags, Face ID does not work.
FLappleuser
This is one of my least favorite apps. I thought it would be helpful to have my policies kept all in one place and my insurance card visible electronically, but constant bugs and nagging are so annoying, I am considering switching my insurance to another company. I frequently have 4 or 5 badge alerts and try to log in to see what they are. I have Face ID activated, so you would think this would be easy…….but almost every time, it gives me a “something went wrong” error, and I must enter my password manually. This has been through many app updates and has not been fixed. I do not have this problem with ANY other app. Once I log in, very often I cannot find anything that needed to be reviewed with the exception of trying to nag me frequently to sign up or activate DRIVEWISE, when I don’t want this feature. I have told my agent this and he said he would make changes to my account so that this would likely stop….but it hasn’t. If I could give this app zero stars I would. How this app got a 4.8 rating, I cannot guess, since flipping through the recent reviews in the App store page seems to reveal most recent reviews seem to be one, two or three stars at the most.