THE WORST!! – Allstate® Mobile Review

They made me wait more then 8 hours for a service that never came…. At 12pm my car died and I requested a tow service through the app, I was waiting for more then 3 hours no update, I call service support, they said it that my information didn’t go through ON THE APP!!! And they said that requesting service through the app is the fastest…. So I did the tow service through the phone, they told me that it’s gonna it’s way, I got an update that the tow truck is near by, 3 hours later nothing….. I called them back, they told me the same thing, more then 2 hours later, nothing…. I call them told them that I’ve been waiting for 8 hours…. I gave up on waiting and told them to cancel my request. Keep in mind I called them back from time to time, they just keep asking the same questions, information and say the same thing “we will send a rescue as soon as possible”. But that’s ridiculous….. I even told them I waited for more then 8 hours and they still didn’t do anything about it, I still would’ve have to wait more in 2 hours if I wanted another rescue…
Review by Ger Vue on Allstate® Mobile.