Every Update Ruins a Slightly Functional App – Zendesk Support Review

I’m probably the only one of my co-workers who still bothers with this app. When it’s very busy, I mainly use this app to send me notifications that a new ticket has come in or an open ticket has been updated. To use this app for anything else is beyond frustrating. It crashes randomly, my newer macros aren’t available (even if I sign out and sign back in), and I could go on and on. The reason I’m writing this review is the one thing I use this app for no longer works since the latest update. That’s right, I no longer receive notifications about my tickets. I have to go into the app and manually refresh the “Notifications” feed to see all of the activity I’ve missed because nothing was sent to my phone. This is at least the second time this issue has occurred in the wake of a shiny new software update. I have no idea how this version has four and a half stars.
Review by doominikki on Zendesk Support.