Uber - Driver: Drive & Deliver Reviews

Can’t update my account profile

Tina Chambers

I no longer look like my picture and the app isn’t allowing me to update it. Help, please.

Driver

محمد القزعة

I want to let all the drivers know that if any damage made to your car you won’t get any thing because you deductible is $1000.

(Not as) Horrible User Experience

Mander1141

*** Added two stars after WAZE integration added into the app. Switching between apps is still a bit clunky, but the added ease of accurate customer pickup and more accurate GIS is worth the minor inconvenience. To earn all 5 - Stars, Uber should put more emphasis on incentives, such as stressing tipping (Suggest a tip amount -18%- to the rider, Uber! How many times per day have we driven 7 miles to take a rider 1 mile? Or loaded/unloaded groceries, walkers, wheelchairs, and had to clean up after service animals?). -Event promotions (seems like we haven't had one in a very long time),. -A better display of surge pricing (the graph displayed makes no sense at all) **Edited in light of Developer response** It's important to note that we who use this app are not paid software developers, so while the developer link is nice for providing feedback on occasion, it is not something I will use while working. I say this because the app has so many GIS problems (literally HOURLY) that I cannot take time out of my workday each time the app sends me in the wrong direction, down a dead-end street, the WRONG WAY down a ONE WAY street, off of the freeway to avoid construction that was completed more than a year ago, or down a dark alley in a bad neighborhood in the middle of the night. Developer, GIS is not your forte'. WAZE is public domain and freely distributable. The hooks are published and easily found with a simple Internet search. Not only is it accurate, it contains so much more valuable information for the driver: road hazards, speed information, police and accident information. Stuff that would take you months or YEARS to develop. You can't hope to keep up with the thousands of coders developing for every day, so why bother? I'm guessing it would take less than a day to hook your app to it. My recommendation to you as an end user of your product is to bite the bullet and switch before someone gets hurt (or worse) using the navigation built in to your app. I predict because of the reasons mentioned above, that you will anyway. Don't wait, do it now. ******* Like everyone else here, I can attest that the GIS system is crap. The maps are old, and the location services are strictly 90's when you could only get position data from 3-4 satellites. I won't complain about the company, because that would be indiscreet... it's sh1t3. I continue to drive for Uber and tolerate the app, simply because ridesharing n00bs, tourists, and your granny don't know about the other companies that they could (should) use instead. Why no app integration with WAZE, Uber? It's F-ing FREE, for Christ-Sake! I mean how f-ing stupid ARE YOU to continue to flog away at this antiquated POS, when you could have a streamlined system like LYFT and others have?

Uber refuses to listen to its drivers?

??uber

They fares are too low and as if thats not enough, they keep sending us uber pool request, which consumes more time and pay less . And. Y isnt there any options as to change the alart tone... constant sound of that annoying allart is takin toll on my mood ... emotions . Uber just planely dont care about the driver because they gonna get newer driver where they can pay less and charge more % . They lake in drivers education. ...

Phone contact

Kw0711

I no longer have your phone support option I sent a request twice . You keep telling me where to get it but it is no longer there . It was but no longer . Why is that

Completely unreliable software as of late.

Dijutal assassin

I wasnt going to go all obvious on you all like why the irs says cars cost 54 cents a mile to operate and this gig only compensates about 60 cents per mile snd ooh 6 cents a minute. And thats only with a passenger. I was going to make this review solely about the technological aspect. But seeing as how you all cant sort out any of your messes, here it is. Also. I highly recommend that before you use this app you check out the Uberpeople forums for real reviews. Well, Uber’s computers cannot accurately process driving duration times properly. They used to be pretty good at it but over the last 3 weeks, they have been notoriously unreliable. When i am about done driving, i would set the destination filter and add an arrival timer and would not get anything that would prevent me from making my destination around the time i had set to be there. It was actually quite awesome and would allow me to do another ride or so, make a little extra money and get a few more people to their respective destinations in addition to feeling like uber was way more concerned with both sides of the rideshare experience. However, for the past three weeks or so, ill be nearing the end of the time I allotted to drive uber and set a destination with an arrival time and ive been getting tons of trips that completely prevent me from making my destination by the time i told the destination filter i needed to arrive by. Its so off that its not even close anymore. At first i thought that it was a temporary glitch and severely inconvenienced myself taking those people where they needed to go but now it is completely apparent that it isnt temporary at all and when you tell the app that youre about done and you can only accept certain things, its as if uber is laughing at you by giving you trips that completely violate the parameters of how you have made yourself available on the road. Its been several weeks of telling the support reps over the phone and in email that there are bugs which severely undermine the driver confidence and experience in their technology and tbh, canned responses are the best they can come up with. Oh. You have to be east of here 45 minutes from now eh?, well how about we wait until two minutes before the screen turns from blue to gold and give you someone going 20 miles west of here and then at the end of that trip our app will tell you to start heading east now. Ha. The point is people cant take things like that and when we input that information into the app, and accept something based on those parameters, we expect the trip to fall within those parameters. Otherwise, without the confidence that uber respects our time, people will be way less willing to give their time because it precludes the ability to do this in your free time as you are way less able to make those other special engagements in your life. Im sure full timers dont care as they can drive all over wherever and whenever but the rest of us have a life and currently are having a hard time juggling the two with the said glitch going unresolved for so long. “ Set your own schedule You can drive with Uber anytime, day or night, 365 days a year. When you drive is always up to you, so it never interferes with the important things in your life “ The above quote is taken straight from their website regarding their driver app. The key phrase is that ... so it never interferes with important things in your life... but as i explained above, it has done nothing but that since their “glitch” has gone unresolved for so long. Uber has way too many intelligent people working there to have a glitch like this for so long so as a user of their service im very disappointed with them currently. ****update**** Um. No thanks. I reviewed here publicly so that other people could have a heads up of what to expect and so that app developers could read about a flawed buggy system. Ive no interest in engaging with csr because theyre illiterate, incompetent, and frankly id rather have a root canal done through my bum than subject myself to the aggravation of dealing with them. If you want to fix flawed features, great, here is something for you to work on. ****update 11/25******* Well. The proof is in the pudding. ****update 11/26***** I was speaking of severe bugs and glitches from a driving experience. You see, right there A response that doesn't match what i said. Its this reason that ill pass on contacting you all through the app. At this point, all you had to do was say thanks for illuminating bugs at no cost to you all. It was not glitchy four weeks ago. Something happened with the order of operations in your code. Now its glitchy as heck, and inconvenient for drivers and riders alike. Now, the parameters of eligibility for trips is severely compromised. The filtering mechanism isnt working. Want to know why? Ask the code people what they did about a month ago that would undermine it. The bottom line. Is when a driver uses a feature to set trip parameters as mentioned above. Thats an agreement. They've agreed to do trips you send based on certain parameters. Now the trips sent need to abide by those parameters mentioned above or your computers just need to not send trips at all. But this “glitch” is absolutely unacceptable and goes against the premise of using said features in the first place. If it doesnt work reliably then its literally a crap shoot. I mean seriously. If i set my account to say xl only and you guys kept spamming me with the wrong type of trip requests, something completely outside of my category, would that not be problematic? Thats not even the issue here but it is an issue regarding parameters and the lack of adhering to them or honoring them when used is the mf problem.

Gps and accepting while in another app issues

ChrisCheveresan

The gps is not the best at pinpointing where a person is, especially in an apartment complex, where i have been taken to a completely different part of the complex to where the person was. Also the app sometimes does not give you any indication you have a trip to accept when you are in another app. These need to be addressed.

Good concept but terrible app

Howmanynames?

I’ve been driving with Uber for about 1 month now and I still find the app terrible. Not user friendly. It has a lot of problems with navigation settings, navigation use, notifications, terrible display of information, very limited in features that could make driving safer and easier for drivers. All of these issues make driving for Uber somewhat discouraging. I’ll keep trying but even riders have been telling me about lift. Please make this app more user friendly and safer.

Scam Artists

brunoisontheinterwebs

Uber is, without a single doubt, one of the worst companies to ever exist. Their ethics are nonexistent. Their complete indifference toward their drivers could not possibly be more obvious. They lie in suggesting that by driving for them you’re working for yourself yet nothing could be further from the truth. These worthless, money-hungry scumbags have built a culture that has contributed to turning the general public into privileged and inconsiderate morons who use Uber as if it was their very own personal city bus. Riders get away with paying pennies on the dollar for rides and 90-95% of them never leave tips because Uber conditioned them, for years, not to do so because that is how highly they think of those minions who keep them filthy rich. Do not drive for this excuse of a company if you have the slightest bit of self-respect. If you refuse to heed my warning, you will find yourself recalling this review and hating yourself for ever going against my words of advice.

habilitación de opción sector

Alfaandova

un grave error la desactivación de la Opción de conducción por sectores( sector sur, centro y poniente, etc.) Qué pasa con eso? Es temporal? Por lo pronto dejaré de conducir hasta que no habiliten nuevamente la opción.

Uber - Driver: Drive & Deliver Reviews – Page 173