Completely unreliable software as of late. – Uber - Driver: Drive & Deliver Review

I wasnt going to go all obvious on you all like why the irs says cars cost 54 cents a mile to operate and this gig only compensates about 60 cents per mile snd ooh 6 cents a minute. And thats only with a passenger. I was going to make this review solely about the technological aspect. But seeing as how you all cant sort out any of your messes, here it is. Also. I highly recommend that before you use this app you check out the Uberpeople forums for real reviews. Well, Uber’s computers cannot accurately process driving duration times properly. They used to be pretty good at it but over the last 3 weeks, they have been notoriously unreliable. When i am about done driving, i would set the destination filter and add an arrival timer and would not get anything that would prevent me from making my destination around the time i had set to be there. It was actually quite awesome and would allow me to do another ride or so, make a little extra money and get a few more people to their respective destinations in addition to feeling like uber was way more concerned with both sides of the rideshare experience. However, for the past three weeks or so, ill be nearing the end of the time I allotted to drive uber and set a destination with an arrival time and ive been getting tons of trips that completely prevent me from making my destination by the time i told the destination filter i needed to arrive by. Its so off that its not even close anymore. At first i thought that it was a temporary glitch and severely inconvenienced myself taking those people where they needed to go but now it is completely apparent that it isnt temporary at all and when you tell the app that youre about done and you can only accept certain things, its as if uber is laughing at you by giving you trips that completely violate the parameters of how you have made yourself available on the road. Its been several weeks of telling the support reps over the phone and in email that there are bugs which severely undermine the driver confidence and experience in their technology and tbh, canned responses are the best they can come up with. Oh. You have to be east of here 45 minutes from now eh?, well how about we wait until two minutes before the screen turns from blue to gold and give you someone going 20 miles west of here and then at the end of that trip our app will tell you to start heading east now. Ha. The point is people cant take things like that and when we input that information into the app, and accept something based on those parameters, we expect the trip to fall within those parameters. Otherwise, without the confidence that uber respects our time, people will be way less willing to give their time because it precludes the ability to do this in your free time as you are way less able to make those other special engagements in your life. Im sure full timers dont care as they can drive all over wherever and whenever but the rest of us have a life and currently are having a hard time juggling the two with the said glitch going unresolved for so long. “ Set your own schedule You can drive with Uber anytime, day or night, 365 days a year. When you drive is always up to you, so it never interferes with the important things in your life “ The above quote is taken straight from their website regarding their driver app. The key phrase is that ... so it never interferes with important things in your life... but as i explained above, it has done nothing but that since their “glitch” has gone unresolved for so long. Uber has way too many intelligent people working there to have a glitch like this for so long so as a user of their service im very disappointed with them currently. ****update**** Um. No thanks. I reviewed here publicly so that other people could have a heads up of what to expect and so that app developers could read about a flawed buggy system. Ive no interest in engaging with csr because theyre illiterate, incompetent, and frankly id rather have a root canal done through my bum than subject myself to the aggravation of dealing with them. If you want to fix flawed features, great, here is something for you to work on. ****update 11/25******* Well. The proof is in the pudding. ****update 11/26***** I was speaking of severe bugs and glitches from a driving experience. You see, right there A response that doesn't match what i said. Its this reason that ill pass on contacting you all through the app. At this point, all you had to do was say thanks for illuminating bugs at no cost to you all. It was not glitchy four weeks ago. Something happened with the order of operations in your code. Now its glitchy as heck, and inconvenient for drivers and riders alike. Now, the parameters of eligibility for trips is severely compromised. The filtering mechanism isnt working. Want to know why? Ask the code people what they did about a month ago that would undermine it. The bottom line. Is when a driver uses a feature to set trip parameters as mentioned above. Thats an agreement. They've agreed to do trips you send based on certain parameters. Now the trips sent need to abide by those parameters mentioned above or your computers just need to not send trips at all. But this “glitch” is absolutely unacceptable and goes against the premise of using said features in the first place. If it doesnt work reliably then its literally a crap shoot. I mean seriously. If i set my account to say xl only and you guys kept spamming me with the wrong type of trip requests, something completely outside of my category, would that not be problematic? Thats not even the issue here but it is an issue regarding parameters and the lack of adhering to them or honoring them when used is the mf problem.
Review by Dijutal assassin on Uber - Driver: Drive & Deliver.