Supra eKEY Reviews – Page 2
2/5 rating based on 123 reviews. Read all reviews for Supra eKEY for iPhone.
Supra eKEY is free iOS app published by UTC Fire & Security Americas Corporation Inc
Tired of Supra and lack of component support
Broker Ron
Standing outside 2 homes. Both with Supra. I couldn’t access one so I called Support. It was nearly 100F in south Florida that day. I had husband and wife buyers, their 2 children under 4, and a grandparent. All stuck outside. I called support to be told to do everything I had already tried. So that was a waste. I then walked next door and accessed this second box which required CBS. Ultimately the highly trained professional, after talking to me like I was sitting in the comfort of my A/C office without clients staring at me, said “well I guess there is nothing more I can do for you”. Yes there is, give me back the money I paid for technology that when it fails you don’t what is wrong and leave me hanging. That’s what you can do!!!! #mustbebetterlockbox UPDATE: it took you nearly a month to acknowledge this feedback and your best reply is “send us an email in private”. A month. A MONTH TO REPLY. YOU HAVE A CUSTOMER SERVICE ISSIE. FIX IT. IM TIRED OF PAYING FOR “sorry there isn’t more I can do for you” Question: if you can’t identify and resolve an issue, then who??? It’s your product after all.
E payment doesn’t work on app or PC
bsudknffddh
When I click on the button to update credit card, it doesn’t work. The keyboard doesn’t show up to type the numbers, although the button to change credit card month/day works. I tried to do the same thing on PC, for some reason it doesn’t work on PC either, the button to change credit card number either has an error sign or isn’t there.
abysmal customer service for such a high price
Why do I have to have a nickname
You cannot get a problem solved by an actual human. Realtors everywhere need to refuse this racket.
Supra key boxes won’t open with app
Patheticafyounewbs
Had trouble with ekey app and was told I had to also use fob. Fob didn’t work well either. Support system takes too long to contact when you have clients waiting on you.
Excellent update!
Patrick_K*
Just downloaded app onto my new phone and this has been the easiest eKey login I’ve had since becoming a Realtor 5 years ago. In app payment, top notch!
Signup nightmare
samcharlieruby
It just took me 25 minutes to get “authorized” to even use the app. Not even sure it worked but what a pain in the butt typing in this number or that number and maybe this pin but could be a different pin, which were like 6 different sets of numbers. Jumping through hoops is not my idea of a user friendly app before even using it.
Too Many Issues
brandamanyah
Issues concerning the keys, box and most of all customer service.. Who is their competitor? I’m wondering if they have a monopoly in Texas..
Terrible
Alliss
It’s gotten to point where I have to delete the app and reload it just to be able to use it, which is a real nuisance in an area with no cell service. On more than one occasion I have had to leave a listing and drive to get a signal and go through the rigmarole if delaying and reloading, which is time consuming AND embarrassing.
Opening showing notifications
brokeraz
Frustrated! Have many showing notifications and can’t open more than one at a time. I have lots of lockboxes and they build up fast. Should be able to open more than 1 at a time.